Technical Support, 1 or 2
Job ID: R0031289 | IT Support | Full Time | Charlottesville, VA

UVA's School of Medicine is seeking either a new Technical Support 1 or Technical Support 2 to join our Desktop Support team. This position assists users and departments in providing support for desktop, mobile computing, and client/server technology. Serving over 5,000 clinical, education, administrative, and research customers; you will support our mission in "Providing excellence, innovation and superlative quality in the care of patients, the training of health professionals, and the creation and sharing of health knowledge within a culture that promotes equity, diversity, and inclusiveness." The selected applicant will have strong customer service and technical documentation skills, be excited about managing small to medium scale projects, and have existing knowledge of networking terminology standards and protocols.

The Technical Support 2 position will be responsible for solving additional problems without review/immediate supervision and perform longer-term assignments. You will train, serve as a resource, and provide guidance to colleagues.

The preferred candidate would be highly proficient in organizing complex departmental moves and implementing the changes. They would be responsible for insuring department or person is fully functional after move. Must follow all procedures to work with both ITS and the Medical Center for jack activations. Update new locations in asset management system.

Duties and Responsibilities Include:

  • Analyze current and proposed departmental/user hardware and software systems; develop and maintain systems for the various constituencies within the unit.
  • Imaging and rebuilding devices utilizing SCCM and KACE.
  • Configuration, delivery, and setup of equipment including but not limited to desktops, monitors, laptops, docking stations, networking printers, web-cams, large wall displays, etc.
  • Troubleshooting of hardware, network, operating systems, applications, access, and remote connectivity complications.
  • Swiftly address technical support issues of faculty, and staff for a variety of computer applications and systems.
  • Provide support for requests and incidents related to file share, server and applications access (including but not limited to: Office 365, MS Office, Epic, Duo, Cisco AnyConnect, BigIP Edge VPN), Mobile Iron, VoIP, Mobile Devices, Malware, Security.
  • Coordinate work with a variety of IT teams across grounds to manage tasks and provide the highest level of customer satisfaction.
  • Ticket and workflow management in multiple systems including ITSM, Remedy, and Service Now.
  • Consultation/training with customers on usability, IT technology, hardware purchases.
  • Maintain detailed and accurate documentation for reporting.
  • Additional responsibilities may be assigned.


Minimum Requirements for Technical Support 1 (Only one of the following combinations required):

  • Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline.
  • Experience: None. Relevant experience may be considered in lieu of a degree.
  • Licensure: None.

Minimum Requirements for Technical Support 2 (Only one of the following combinations required):

  • Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline
  • Experience: At least one year of experience. Relevant experience may be considered in lieu of a degree.
  • Licensure: None


Additional Requirements for both positions:

  • Knowledgeable in a wide variety of hardware.
  • Working knowledge of networking standards and protocols.


Must be available to work on-site in Charlottesville, VA.

Technical Support 1 anticipated hiring range: $20.00 - $23.00 per hour (equivalent to $41,600 - $47,840 annually)

Technical Support 2 anticipated hiring range: $22.00 - $25.00 per hour (equivalent to $45,760 - $52,000 annually)

Click these links for more information about UVA and the Charlottesville community.


Physical Demands
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Position Compensation Range: $16.31 - $32.63 Hourly


COVID Vaccination Requirement

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Medical Center (Charlottesville, VA)
Charlottesville, VA 22903

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Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.