Technical Support 1
Job ID: R0038505 | IT Support | Full Time | Charlottesville, VA
The UVA School of Medicine is looking for a motivated and customer support-minded individual to fill an open Technical Support 1 position. This is a team-oriented position that provides front-line end user support. The Technical Support 1 is an important member of our support team, working directly with the School of Medicine's IT technology end users. Experience and interest in technology and computer-technical support are important, but most important is an attitude of professionalism, being willing to learn, and being team-oriented.

This position is on site and not a remote position.

Starting pay of $23.00 and above, extensive benefits package included.

Job Duties:
  • Perform computer hardware/operating system/software and related peripheral equipment support/repairs within the established guidelines for timeliness and quality.
  • Keep ticket management systems properly updated with device asset information and other data elements encountered during the course of maintenance, troubleshooting, and repair duties.
  • Maintain and enhance knowledge of the School of Medicine's desktop environment, as well as the School of Medicine's policies, procedures, and initiatives.
  • Communicate appropriately with customers, team members, and computing staff.
  • Research and diagnose common desktop support needs, networks, security, and standard SOM applications across Windows and Mac OS desktop environments, tablets, and phones.
  • Help to maintain IT needs for departments, A/V support, desktop hardware and software set-up, IT equipment purchases and deployment, and equipment surplus.
  • Work under immediate supervision, seeking assistance when guidelines are not clear, significant deviations are proposed, or when unanticipated problems arise.
  • Effectively interact with fellow team members, IT staffing, and assigned School of Medicine end users.
  • Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
  • Effectively manage time, prioritize, plan, and complete multiple tasks.
  • Perform at a high level when dealing with challenging users/support situations.
  • Other duties as assigned.
  • In addition to the above job responsibilities, other duties may be assigned.

This position will remain open until filled. This is a non-exempt level, benefited position. The University will perform background checks on all new hires prior to employment. For questions about the position or the application process, please contact Bill Crane, Senior Recruiter at

  • Education: Bachelor's degree in computer science, MIS, computer engineering, or related discipline.
  • Experience: None. Relevant experience may be considered in lieu of a degree.
  • Licensure: None.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

Contact me about flexible or remote work.
Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
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Charlottesville, VA
Charlottesville, VA 22903
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Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
Connect on LinkedIn

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