Technical Operations Analyst, Senior
Job ID: R0027149 | Financial Operations | Full time | Charlottesville, VA
Senior-level position that leads and provides system and operational support to Revenue Cycle Operations. Candidate must demonstrate ability to work collaboratively and in close interaction with the Epic Build teams, Medical Center IT teams, and Revenue Cycle Operations teams. Candidate will be primarily responsible for analyzing user, system, and application needs while obtaining assistance as needed, and implementing the optimal solution to meet department operational needs. The successful candidate must be able to clearly convey technical information, in both written and oral formats, to a non-technical audience. Demonstrates courteous, timely, and professional communication to both internal and external clients, including leadership. Incumbents of this position will be required to make timely, effective decisions using independent judgment and discretion that will have a business unit and potentially organization-wide impact (within the appropriate guidelines as defined by leadership). Areas of focus include, but are not limited to, issue resolution, process improvement, project management, reporting, quality auditing, system design/configuration, testing, change management, and technical documentation.
  • Remains proficient with all phases of Revenue Cycle applications systems analysis and associated programming/configuration activities, resulting in the ability to solve problems, while taking into consideration software and workflow limitations.
  • Serves as key contact between Epic Build Team, Health System IT, and Revenue Cycle Operations. Operational needs are reconciled with software capabilities to identify and implement the most appropriate software, hardware, and/or process-based solution.
  • Serves the lead role for multiple project teams. Delegates and provides direction to junior team members.
  • Performs quality audit functions for Revenue Cycle Operations areas.
  • Develops and designs reporting to demonstrate operational benchmarks and provides data-driven feedback related to operational performance.
  • Performs rotating and supplemental on-call, as needed.
  • Demonstrates accountability for self-development by completing independent training and attending ongoing in-service training. Conducts ongoing training for junior team members.

Position Compensation Range: $69,201.60 - $110,718.40 Annually

MINIMUM REQUIREMENTS
  • Education: Bachelor's degree required.
  • Experience: 5 years of relevant revenue cycle experience required.
  • Licensure: Current Epic certification required.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings and programs.



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Charlottesville, VA
Charlottesville, VA 22903

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