Supervisor, Patient Friendly Access - Digestive Health Clinic
Job ID: R0030172 | Health Services Administrative | Full Time | Charlottesville, VA
This patient-focused supervisory role is accountable for the day-to-day operations included in the Patient Friendly Access initiative. This dynamic individual will be responsible for team building, issue resolution, quality assurance, training and ensuring exceptional customer service both within and outside the Health System related to the Access experience. Reviews and takes ownership of any escalated or complex issues.
  • Provides day-to-day supervision of Patient Friendly Access staff to promote an optimal patient experience, customer service and availability of medical services.
  • Investigates, documents and resolves or refers problems and conflicts using the appropriate help chain.
  • Advocates for patients and families while coordinating multi-visit scheduling appointments.
  • Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
  • Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff.
  • Maintains a positive and professional work environment conducive to professional development.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $44,761.60 - $69,388.80 Annually

  • Education: High school graduate or equivalent required. Associate's degree preferred.
  • Experience: 3 years of relevant experience
  • Licensure: None required.

Job requires sitting for prolonged periods. Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull <20 lbs.

COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.


If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.


Medical Center (Charlottesville, VA)
Charlottesville, VA 22903

Working here.

Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.