Supervisor, Patient Friendly Access
Job ID: R0042748 | Health Services Administrative | Full Time | Charlottesville, VA
This patient-focused supervisory role is accountable for the day-to-day operations included in the Patient Friendly Access initiative.This dynamic individual will be responsible for team building, issue resolution, quality assurance, training, and ensuring exceptional customer service both within and outside the Health System related to the Access experience. Reviews and takes ownership of any escalated or complex issues.
  • Provides day-to-day supervision of Patient Friendly Access staff to promote an optimal patient experience, customer service, and availability of medical services.
  • Investigates, documents, and resolves or refers problems and conflicts using the appropriate help chain.
  • Advocates for patients and families while coordinating multi-visit scheduling appointments.
  • Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
  • Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff.
  • Maintains a positive and professional work environment conducive to professional development.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $49,420.80 - $79,081.60 Annually

  • Education: High school graduate or equivalent required. Associate's degree preferred.
  • Experience: 3 years of relevant experience.
  • Licensure: None required.

Job requires sitting for prolonged periods. Repetitive motion: computer keyboard activity. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull <20 lbs.

COVID Vaccination Requirement and Guidelines


Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.


Charlottesville, VA
Charlottesville, VA 22903

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Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

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Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.

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