Supervisor, IT Desktop Support
Job ID: R0036523 | IT Support | Full Time | Charlottesville, VA
Responsible for supervising departmental desktop IT operations. Core responsibilities include oversight of PC technicians engaged in configuring and deploying desktop systems, upgrades, and moves of desktop systems; purchase of IT equipment; and associated equipment maintenance. These operations need to be in accordance with defined HIT service levels. This role will work with the PC Support Manager and Director of Desktop services to plan, implement, and initiate defined goals and programs in support of desktop IT at UVA Health. The desktop computer IT environment includes all PCs, laptops, tablets, printers, and peripherals, as well as Windows and Mac, mobile operating systems, and related software and systems.
  • Provides supervision of desktop IT support technicians.
  • Provides for and ensures the training and development of staff members in the effort of maintaining and enhancing knowledge of the HIT desktop environment.
  • Maintains service levels, standards, policies, and procedures pertinent to HIT Desktop Services.
  • Responsible and accountable for meeting external and/or internal customer needs.
  • Provides planning and coordination for desktop IT projects, in conjunction with direction for the PC Support Manager and Desktop Services Director.
  • Serves as escalation point for desktop computing issues for areas under span of control.
  • Ensures that ITSM and Remedy systems are utilized and updated properly for work performed, as well as maintenance of IT asset inventory.
  • Reviews monthly ticket and service request reports, identifying process improvements.
  • In addition to the above job responsibilities, other duties may be assigned.

This position will operate at the Haymarket location.

Position Compensation Range: $77,937.60 - $124,696.00 Annually

  • Education: High school diploma or GED required. Bachelor's degree preferred.
  • Experience: 5 years of experience in related area required.
  • Licensure: May require a valid Virginia driver's license.

Job requires sitting for prolonged periods, frequently bending/stooping, climbing (ladder, steps), reaching (overhead, extensive, repetitive), and driving. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 20-50 lbs. May be exposed to vibrations, humidity, cold, noise, and dust.


COVID Vaccination Requirement and Guidelines


Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.




Contact me about flexible or remote work.
Vybhava Vijayabhaskar
Vybhava Vijayabhaskar
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Charlottesville, VA
Charlottesville, VA 22903
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Vybhava Vijayabhaskar
Vybhava Vijayabhaskar
Connect on LinkedIn

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