Supervisor, IT Desktop Support
Job ID: R0036523 | IT Support | Full Time | Charlottesville, VA
Responsible for supervising departmental desktop IT operations. Core responsibilities include oversight of PC technicians engaged in configuring and deploying desktop systems, upgrades, and moves of desktop systems; purchase of IT equipment; and associated equipment maintenance. These operations need to be in accordance with defined HIT service levels. This role will work with the PC Support Manager and Director of Desktop services to plan, implement, and initiate defined goals and programs in support of desktop IT at UVA Health. The desktop computer IT environment includes all PCs, laptops, tablets, printers, and peripherals, as well as Windows and Mac, mobile operating systems, and related software and systems.
  • Provides supervision of desktop IT support technicians.
  • Provides for and ensures the training and development of staff members in the effort of maintaining and enhancing knowledge of the HIT desktop environment.
  • Maintains service levels, standards, policies, and procedures pertinent to HIT Desktop Services.
  • Responsible and accountable for meeting external and/or internal customer needs.
  • Provides planning and coordination for desktop IT projects, in conjunction with direction for the PC Support Manager and Desktop Services Director.
  • Serves as escalation point for desktop computing issues for areas under span of control.
  • Ensures that ITSM and Remedy systems are utilized and updated properly for work performed, as well as maintenance of IT asset inventory.
  • Reviews monthly ticket and service request reports, identifying process improvements.
  • In addition to the above job responsibilities, other duties may be assigned.

This position will operate at the Haymarket location.

Position Compensation Range: $77,937.60 - $124,696.00 Annually

MINIMUM REQUIREMENTS
  • Education: High school diploma or GED required. Bachelor's degree preferred.
  • Experience: 5 years of experience in related area required.
  • Licensure: May require a valid Virginia driver's license.

PHYSICAL DEMANDS
Job requires sitting for prolonged periods, frequently bending/stooping, climbing (ladder, steps), reaching (overhead, extensive, repetitive), and driving. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 20-50 lbs. May be exposed to vibrations, humidity, cold, noise, and dust.


 


COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

 

 

 

Contact me about flexible or remote work.
Vybhava Vijayabhaskar
Vybhava Vijayabhaskar
Recruiter
Connect on LinkedIn

Charlottesville, VA
Charlottesville, VA 22903
Let’s talk about your future with UVA.
Contact me to learn more about our future opportunities.
Optionally, you can provide more information about yourself. We accept the following file types: .doc, .docx, .txt, .pdf and .rtf. Maximum size: 5 MB.
Vybhava Vijayabhaskar
Vybhava Vijayabhaskar
Recruiter
Connect on LinkedIn

Working here.

Whether you work at the University of Virginia or UVA Health, you’ll be part of a nationally recognized organization renowned for innovation, education, research and discovery. You’ll be part of an inclusive and diverse workforce that thrives through collaboration and excels through open contributions. We never stop learning or growing, and we empower our team members to do the same with our comprehensive professional development programs.

Quality of Life

The work of our IT teams is all-encompassing, but it’s not all-consuming. It’s our goal to support a healthy work-life balance for our staff. That’s why we encourage our teams to leave their work here at the end of the day and to get out and enjoy all that life in Charlottesville has to offer, including world-class entertainment, dining options, University of Virginia sports, arts, history and endless recreational activities. Here, you’ll find welcoming neighborhoods with a great selection of well-valued homes located in urban or rural settings. And our central Mid-Atlantic location allows you to get to Washington, D.C.; the beaches; or the mountains within a short drive.

Safety Photo

UVA Health Quality & Safety

At UVA, delivering the highest-quality, most advanced and safest healthcare to our patients is our top priority. That’s why we never stop striving to make our best better. As a leading healthcare institution, our goal is to be the safest place in America to receive care and to work, because patient and team member safety is essential to providing the best healthcare. The COVID-19 pandemic remains a fluid situation. At UVA Health, we've been on the frontlines since the beginning. Nurses, researchers, doctors — we've all been doing our part to halt the virus. This effort is part of our longstanding commitment to provide care you can count on.