Senior VOIP Engineer
Job ID: R0038635 | Network Engineering | Full Time | Culpeper, VA
UVA Medical Center is seeking a Senior VOIP Engineer to join our our Health Information Technology division. This engineer will work in and support UVA Culpeper Medical Center in Culpeper, Virginia.

Provides hardware/software support of computing systems in the following areas: application development/maintenance, operating systems, computer operations, telecommunications, field engineering, or systems control. Installs/modifies/monitors basic routine and advanced computer systems and programs. Designs new basic routine and advanced computer system and/or programs.

This Engineer will provide hardware/software support of telecommunications, Vocera, and other VoIP computing systems.

Responsible for the following:
  • Displays competency in implementation and troubleshooting of call flows. Displays competency centered around reporting and answering related questions from users of system.
  • Displays ability to independently consult with smaller user groups and determine the best course of action for their needs.
  • Makes use of the development environment by limiting the changes and new development work in the production environment.
  • Displays the ability to independently consult with user groups and determine the best course of action for their needs.
  • Delivers pre-development documentation and planning prior to the start of the development cycle.
  • Displays great competency in utilization and understanding of system reports regarding overall call volume and system health.
  • Displays great competency in management and understanding of system reports regarding overall server health.
  • Displays great competency in management and understanding of reports related to the contact center.
  • Displays the ability to perform basic configuration of BIS, including the addition of new handsets, replacement of existing handsets, and the re-naming of users.
  • Participates in after-hours on-call as needed.
  • Comfortable working with users in a training/mentoring environment as required.
  • Ability to lead and mentor engineers and associates as they develop their knowledge and skills.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $81,078.40 - $129,729.60 Annually

MINIMUM REQUIREMENTS
  • Education: Bachelor's degree.
  • Experience: 5 years of relevant experience. Relevant experience may be considered in lieu of a degree.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.



COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

 

 

 

Contact me about flexible or remote work.
Michael du Laney
Michael du Laney
Professional Services Team Lead and Senior Recruiter
Connect on LinkedIn

Culpeper, VA
Culpeper, VA 22701
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Michael du Laney
Michael du Laney
Professional Services Team Lead and Senior Recruiter
Connect on LinkedIn

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