Senior ServiceNow Developer
Job ID: R0025267 | Systems Engineering, Design and Development | Full Time | Charlottesville, VA
The University of Virginia is seeking a Senior ServiceNow Developer to join the Information Technology Services team (ITS). This position will support IT Service Management (ITSM) through advanced application development. The selected applicant will have the opportunity to support critical operational services and high-priority strategic projects in support of the University's mission.

We are looking for an experienced developer to join our team as soon as possible to begin serving as an essential resource for several near-term, time-sensitive ITS projects, including the Finance Strategic Transformation (FST) ITS systems remediation project, configuration management, billing integration project, and our next ServiceNow upgrade. This is a full-time, salaried position where you can continue your career.

ITS at UVA is a phenomenal place to lead, grow and deliver impact. It's an organization that values results and teamwork. We like the people we work with and the work we get to do. We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We embrace a commitment to diversity, equity and inclusion. ITS values work-life balance and provides flexible work location options where possible. Please see additional information about joining our team.

Duties & Responsibilities Include:
  • Facilitating successful completion of large technical projects as part of collaborative project teams.
  • Designing end-to-end solutions encompassing positive and consistent user experience, alignment with ITSM and ServiceNow best practices, and scalability.
  • Developing and implementing advanced workflows, business rules, script includes, client scripts, service portal widgets, Flows and other scripting solutions.
  • Contributing technical expertise across the platform's applications, to include, but not limited to, ITSM, ITBM, security response and integrations.
  • Reviewing and providing recommendations on internal security configurations, compliance and areas of improvement.
  • Debugging, diagnosing and enhancing service portal themes, UI scripts and widgets. Designing improvements and new customizations using CSS, HTML, AngularJS and other programming languages.
  • Designing and implementing integrations with external platforms using LDAP integrations, IntegrationHub and MID Server data sources, as well as custom REST/SOAP APIs.
  • Incorporating total quality into designs, leveraging Automated Test Framework and other available tools to spot defects in sub-production testing, and alerting on defects in production environments.
  • Providing expert troubleshooting on complex issues, serving as escalation point to other platform administrators/analysts/developers.
  • Proactively staying up-to-date in platform capabilities, research and recommended use of new ServiceNow platform features/plugins to improve the user experience, improve process quality and educate new team members.
  • Producing system design documentation for developed applications and updated solutions.
  • Additional duties as assigned.

  • High school diploma and five years of relevant experience, at least four of which were working specifically as a ServiceNow Developer or ServiceNow Engineer.
  • ServiceNow certification as a ServiceNow Certified System Administrator (ServiceNow CSA) or Certified Application Developer (ServiceNow CAD).
  • Preference will be given to candidates with an ITIL certification.

Benefits Include:
  • The choice between 3 different health plans
  • Vision and dental insurance
  • Life insurance
  • Benefits savings accounts
  • Starting with 22 days of paid time off a year in addition to 12 or more paid holidays
  • 8 weeks of paid parental leave
  • Short-term disability
  • Up to $4,360 after your first year for combined use of tuition toward a degree-seeking program or up to $2,000 for professional development, including classes, certification training and conferences
  • And more

The selected applicant will be required to complete a background check prior to their first day of employment per university policy.

This position will not sponsor applicants for work visas.

Anticipated hiring range: $107,000 - $125,000

COVID Vaccination Requirement

Please visit this page prior to applying for current information regarding vaccination requirements for employment at UVA.

Charlottesville, VA
Charlottesville, VA 22903

Working here.

Careers at the University of Virginia reflect a wide breadth of professions, ranging from teaching to administration, IT professionals to financial analysis, research to grounds management, and talent recruiting to facilities management, among many others. Every person here — faculty, staff, student, healthcare professional — helps to advance our world-class institution, encompassing a larger mission of discovery and service.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.