Senior Medical Office Assistant
UVA Primary Care Locust Grove
Job ID: R0024469 | Health Services Administrative | Full Time | Locust Grove, VA
Offering a competitive sign-on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details.

The incumbent is responsible for providing general administrative support in the Clinical Practice Group satellite office.
  • Conducts medical and general interpreting for limited-English patients and their families.
  • Performs duties and responsibilities in a bilingual communication capacity.
  • Independently schedules and registers patients, takes payments and provides receipts.
  • Answers telephones, screens calls, confirms appointments and maintains appointment schedule following office scheduling procedures. Refers callers to appropriate individuals, and gives routine information in accordance with established procedures.
  • Administers patient "no shows" and "cancellations" according to office policy. Call to reschedule as appropriate. May follow up with letter to patients for those unable to contact.
  • Maintains cash receipts by totaling receipts, comparing to cash on hand, completing necessary paperwork, and resolving problems on the balance sheet.
  • Assists patients with insurance forms, which includes making sure all necessary information is provided and contacting insurance company or patient as necessary.
  • Checks in patients upon their arrival and ensures patient information is correct and current.
  • Checks out patients at their departure and ensures accuracy and completeness of co-pays, charges and insurance information.
  • Other projects and/or assignments as directed.
  • Ensures information is communicated accurately and efficiently.
  • Maintains accurate and timely documentation within the program database.
  • Translates written documents.
  • In addition to the above job responsibilities, other duties may be assigned.

  • Education: High school diploma or GED.
  • Experience: Two years of relevant experience required.
  • Licensure: None.
  • Skills: Fluent in Spanish a plus. Knowledge of medical terminology. Basic knowledge of and experience utilizing a personal computer. Basic word-processing skills required. Must have ability to learn and use telephone, facsimile and copy machine systems. Experience utilizing medical scheduling software a plus. Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Knowledge of the structure and content of a foreign language language, including the meaning and spelling of words, rules of composition and grammar and pronunciation. Active listening skills required.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

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Tina Rosson
Tina Rosson
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UVA Primary Care Locust Grove
Locust Grove, VA 22508
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Tina Rosson
Tina Rosson
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Working here.

Since 1979, UPG has been the clinical partnership group managing, growing and providing direct patient care for all UVA entities. This strategic partnership allows UVA to expand on education, technology, diagnostics, resources and facilities while the teams at UPG can focus on managing and delivering high-quality, multi-specialty care.

The expansive network of UPG providers and clinical support teams work together to deliver world-renowned care to patients at UVA Medical Center in Charlottesville and in 24 primary and specialty care clinics located throughout central and northern Virginia.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.