Senior Medical Office Assistant
Job ID: R0025935 | Health Services Administrative | Full time | Culpeper, VA
The incumbent is responsible for providing general administrative support in the Clinical Practice Group (CPG) office.

  • Independently schedules and registers patients, takes payments and provides receipts.
  • Answers telephones, screens calls, confirms appointments, maintains appointment schedule following office scheduling procedures. Refers callers to appropriate individuals, and gives routine information in accordance with established procedures.
  • Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate.
  • Completes daily attendance in scheduling system.
  • Posts clinic collected payments in online journal, verify collections against monies on hand, document discrepancies as needed according to cash collection policy.
  • Assists patients with prescriptions and forms, which includes making sure all necessary information is provided, and contact appropriate parties as necessary.
  • Obtains insurance authorizations and referrals as needed.
  • Checks in patients upon their arrival and verifies patient information; updates patient tracking, provides patient with medication list, assures accuracy and completeness of co-pays, charges and insurance information.
  • Checks out patients at their departure and schedule follow-up and specialty appointment as appropriate. Update, print, and provide after visit summary (AVS) to patient. Provides school / work excuses as appropriate.
  • Prepares documents for scanning as needed.
  • Abstracts health record data into EMR.
  • Other projects and/or assignments as directed.

MINIMUM REQUIREMENTS

Education:

  • High School Diploma or GED.
  • Successful completion of UVA Patient Access classes within three months of hire - Insurance 101, Scheduling, Registration and Cash Collections within three months of hire date.

Experience:

  • Two years of relevant experience required.
  • Customer service experience required.

Knowledge and skills:

  • Basic knowledge of and experience utilizing a personal computer.
  • Basic word processing skills required.
  • Must have ability to learn and use telephone, facsimile and copy machine systems.

PHYSICAL DEMANDS

Busy medical office environment. The incumbent will be working in a office and patient examination room and is required to help move patients when needed and standing during portions of the physical examination. Physical activity may include the ability to lift/push/pull 20 - 50 pounds, and would involve standing for prolonged periods of time, as well as frequently bending/stooping and traveling. Physical hazards include potential exposure to body fluids and associated pathogens/infectious disease, as well as potential exposure to chemicals.


COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.

If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.

Tina Rosson
Tina Rosson
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UVA Pediatrics Culpeper
Culpeper, VA 22701
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Tina Rosson
Tina Rosson
Recruiter
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Working here.

Since 1979, UPG has been the clinical partnership group managing, growing and providing direct patient care for all UVA entities. This strategic partnership allows UVA to expand on education, technology, diagnostics, resources and facilities while the teams at UPG can focus on managing and delivering high-quality, multi-specialty care.

The expansive network of UPG providers and clinical support teams work together to deliver world-renowned care to patients at UVA Medical Center in Charlottesville and in 24 primary and specialty care clinics located throughout central and northern Virginia.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.