Senior Medical Office Assistant
Sign-On Bonus
Job ID: R0023437 | Health Services Administrative | Full time | Charlottesville, VA
Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details.

The incumbent is responsible for providing general administrative support in the Multi- Specialty Clinic.

  • Independently schedules and registers patients, takes payments and provides receipts. This includes performing any pre-certifications, as well as confirmation that referrals have been obtained for the patient's visit.
  • Checks in patients upon their arrival and assures patient information is correct and current including address, telephone number, PCP and referring physician.
  • Request any clinical notes, test and pertinent information pertaining to the referred visit within 24-48 hours. Guidelines vary depending on the specialty.
  • Responsible for preparing patients chart prior to visit. This includes any pertinent notes and/or lab results and could vary depending on specialty.
  • Receives and distributes all correspondence, as well as as back up to other staff positions as required.
  • Answers telephones, screens calls, confirms appointments, maintains appointment schedule following office scheduling procedures. Refers callers to appropriate individuals, and gives routine information in accordance with established procedures.
  • Administers patient "no shows" and "cancellations "according to office policy; calls to reschedule as appropriate. May follow up with letter to patients for those unable to contact.
  • Maintains cash receipts by totaling receipts, comparing to cash on hand, completing necessary paperwork, resolving problems on the balance sheet.
  • Assists patients with insurance forms, which includes making sure all necessary information is provided, and contacting insurance company or patient as necessary.
  • Obtains appropriate paperwork such as HIPAA forms, LTS card signature, medication list, encounter forms, including various forms as requested by specialty.
  • Checks out patients at their departure and assures accuracy and completeness of co-pays, charges and insurance information. This includes scheduling future diagnostic appointments as needed.
  • Performs other tasks as assigned by Office Manager.



  • High School Diploma or GED


  • Two years of relevant experience required.


  • Basic knowledge of and experience utilizing a personal computer.
  • Basic word processing skills required.
  • Must have ability to learn and use telephone, facsimile and copy machine systems.


This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings, and programs.

COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.


If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.


Tina Rosson
Tina Rosson
Connect on LinkedIn

UVA Primary Care Riverside
Charlottesville, VA 22901
Let’s talk about your future with UVA.
Contact me to learn more about our future opportunities.
Optionally, you can provide more information about yourself. We accept .doc, .docx, .txt and .pdf file types.
Tina Rosson
Tina Rosson
Connect on LinkedIn

Working here.

Since 1979, UPG has been the clinical partnership group managing, growing and providing direct patient care for all UVA entities. This strategic partnership allows UVA to expand on education, technology, diagnostics, resources and facilities while the teams at UPG can focus on managing and delivering high-quality, multi-specialty care.

The expansive network of UPG providers and clinical support teams work together to deliver world-renowned care to patients at UVA Medical Center in Charlottesville and in 24 primary and specialty care clinics located throughout central and northern Virginia.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.