Revenue Cycle Financial Counselor
Job ID: R0036468 | Patient Finance | Full Time | Charlottesville, VA
This role is responsible for providing financial support, to include financial assistance; application assessment and approval; HPE Medicaid application; pre-service estimates; pre-service insurance eligibility review; out-of-pocket review; payment plans to include debt to income assessment; drug co-pay assistance; and providing a resource for on-site billing questions, international patient billing review, and pre-payments.
  • Provides optimum face-to-face service for all patients needing assistance.
  • Facilitates referrals to Medicaid as applicable.
  • Completes and approves/denies financial assistance applications/Epic/OnBase.
  • Performs insurance reviews for eligibility for hospital and professional services.
  • Provides estimates, out-of-pocket requirements, co-payment and co-insurance, payment plans, and D/I review.
  • Supports drug co-pay application completion/set up drug coverage in Epic.
  • Uses CyraCom translation devices for all patients requiring translation services.
  • Reviews patient bills and provides resolution or provides connection to a resource able to address the issue.
  • Takes pre-payments as well as payments towards payment plans; sets up payment plans.
  • Reviews daily Epic reports and work queues to provide financial follow-up.
  • Updates Epic and reviews flags, guarantor, registration, insurances, and appropriate billing indicators.
  • Adheres to contractual guidelines and accepted payer guidelines.
  • Makes every effort to minimize loss of reimbursement, denials, or delays. Analyzes denials when needed to determine root cause.
  • Reviews international patients and sets up pre-payment prior to treatment per Medical Center policy.
  • This is a multi-location department and it is the expectation that all team members will be able to support the multiple location tasks and are able to comfortably work in all locations.

Position Compensation Range: $18.73 - $29.03 Hourly

  • Education: High school or equivalent required. Bachelor's degree preferred.
  • Experience: 4 years of relevant experience in customer service and extensive use of desktop computers and applications.
  • Licensure: None.

This is primarily a sedentary job involving extensive use of desktop computers. Patient-facing and seated most of the day.

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Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.




Charlottesville, VA
Charlottesville, VA 22903

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UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

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Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.

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