Revenue Cycle Financial Counselor
Job ID: R0038114 | Patient Finance | Full Time | Charlottesville, VA
This role is responsible for providing financial support, to include financial assistance application assessment and approval; HPE Medicaid application; pre-service estimates; pre-service insurance eligibility review; out-of-pocket review; payment plans, to include debt to income assessment; drug co-pay assistance; and providing a resource for on-site billing questions, international patient billing review, and pre-payments.
  • Provides optimum face-to-face service for all patients needing assistance.
  • Facilitates referrals to Medicaid as applicable.
  • Completes and approves/denies financial assistance applications/Epic/OnBase.
  • Performs insurance reviews for eligibility for hospital and professional services.
  • Provides estimates, out-of-pocket requirements, co-payment and co-insurance, payment plans, and D/I review.
  • Supports drug co-pay application completion/sets up drug coverage in Epic.
  • Uses Cyracom translation devices for all patients requiring translation services.
  • Reviews patient bills and provides resolution or provides connection to a resource able to address the issue.
  • Takes pre-payments as well as payments towards payment plans; sets up payment plans.
  • Reviews daily Epic reports and work queues to provide financial follow-up.
  • Updates Epic and reviews flags, guarantor, registration, insurances, and appropriate billing indicators.
  • Adheres to contractual guidelines and accepted payer guidelines.
  • Makes every effort to minimize loss of reimbursement, denials, or delays. Analyzes denials when needed to determine root cause.
  • Reviews international patients and sets up pre-payment prior to treatment per Medical Center policy.
  • This is a multi-location department and it is the expectation that all team members will be able to support the multiple location tasks and are able to comfortably work in all locations.

Position Compensation Range: $18.73 - $29.03 Hourly

MINIMUM REQUIREMENTS:
  • Education: High school diploma required. Bachelor's degree preferred.
  • Experience: Customer service and extensive use of desktop computers and applications.

PHYSICAL DEMANDS:
Primarily sedentary role, patient-facing, and seated most of the day.

GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.



COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

 

 

 


Charlottesville, VA
Charlottesville, VA 22903

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