The clinical office supervisor will be responsible for the supervision of the clinical staff of practice(s) and assist the practice manager as assigned. This position will, at certain times, independently manage the operations of a clinic.

• General supervision of clinical staff, to include hiring, performance management, timesheet approval, employee requests, and complaints. Responsible for evaluating and resolving employee issues and other work-related issues.
• Coordinate staff education, competency assessment, orientation, training, and cross-training of clinical staff. Work closely with the charge nurse and clinical ,anager to address any deficiencies in staff competencies and ensure proper clinical standards are achieved.
• Assess staff performance and promote engagement. Responsible for evaluating staff engagement through assessment and action plan implementation to promote highly engaged teams.
• Create monthly work schedule for employees and manage employee leave requests.
• Personnel record maintenance.
• Schedule and conduct regular staff meetings to keep staff apprised of relevant information.
• Responsible for oversight of clinical staff charge capture activities to ensure revenue opportunities are maximized.
• Provide information to billing and coding requests related to clinical issues.
• Assist in preparation of yearly budget.
• Oversight of petty cash, change fund, timely bank deposits, and reconciliation monthly, if applicable.
• Responsible for supply ordering, setting and maintenance par levels, inventory control, and cost containment.
• Process vendor invoices for accounts payable process and process check requests as needed.
• Assist as needed with maintenance of appointment schedule templates, updates, and revisions based on physician preference.
• Oversight of on-site laboratory testing. Ensure all policies and procedures are in place, QC log books are maintained and current, and initial and annual competency is documented for all staff performing testing.
• Oversight of vaccine ordering, ensuring correct administration processes by staff, tracking stock to ensure appropriate type of vaccine is administered based on insurance carrier and adherence to VVFC stock and administration guidelines.
• Work with PCS staff to ensure that providers' and patients' needs are being met in daily performance of clinical duties.
• Provide clinical coverage as needed to providers.
• Support practice operations with a focus on lean principles and implementation of best practices.
• Assist with maintenance and training of office, laboratory, and medical equipment.
• Respond to patient requests and complaints. Document in EMR and other required processes.
• Assist with creation and maintenance of policies and procedures.
• Responsible for establishing and participating in CPG and corporate goals.
• Maintain applicable records according to retention guidelines (UVA/UPG, HIPAA, CLIA/COLA, etc.).
• Act as an Epic Superuser, attend webinars, and provide implementation of system updates.
• Liaison between practice and institutional resources.
• Attend meetings as required.
• Cover office operations when needed.
• Other duties as requested by management.

MINIMUM REQUIREMENTS

• Education: High school diploma or GED.
• Experience: 2 years of clinical experience.
• Licensure: Virginia RN license.

PHYSICAL DEMANDS
General busy clinical environment. The incumbent will be working in a office and patient examination room and is required to help move patients when needed and standing during portions of the physical examination. Physical activity required would include the ability to lift/push/pull 20-50 pounds, and would involve standing for prolonged periods of time, as well as frequently bending/stooping and walking. Physical hazards include potential exposure to body fluids and associated pathogens/infectious disease, as well as potential exposure to chemicals.

COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.