Facilities Management (FM) supports the University of Virginia's wide range of research, academic and patient care programs. With over 1,200 employees dedicated to excellence, Facilities Management is responsible for the day-to-day operation, repair and maintenance of UVA's buildings, infrastructure and grounds, as well as other University-owned and leased properties.

Our Building Services department has an opportunity for a Quality Control Inspector who reviews and inspects the buildings on grounds with attention and focus on details, making reasonable judgment calls on scoring based on defined standards and logical conclusions, all toward ensuring that high-quality custodial services are being maintained according to defined standards. The incumbent will be expected to assess the quality of spaces cleaned and therefore will be required to keenly observe, walk, stand, climb stairs and stoop while performing the duties. A successful candidate in this role will be able to facilitate change, communicate effectively verbally and in writing, manage any potential conflict, promote positive customer relationships, represent the department with positivity and professionalism at all times, and provide quality focus duties effectively and efficiently on a daily basis.

Duties of the Quality Control Inspector Include:

• Helping internal customers (supervisors, managers, frontline) understand and support the QA process, including appearance items, weighting and scoring.
• Inspecting spaces thoroughly, objectively and accurately based on the condition of appearance items and APPA level standards, including checking dispensers for fill levels and operating condition.
• Utilizing electronic tools (iPad, iPhone, SharePoint, Tableau, Microsoft suite of tools, etc.) to perform daily inspections, including taking clear photos, showing item context and creating an overall impression that supports scoring choices made. Supporting supervisor in reviewing reports and generating statistical reports as directed.
• Working with supervisors, managers and other inspectors to achieve calibration of scoring, including being willing to change focus, process or observation style in order to reach sameness in scoring, as directed by supervisor.
• Preparing documentation tools (photo catalogs, tip sheets, etc.) for use in training and in communicating QA program guidelines as directed by supervisor. Maintaining such documentation and performing updates on QA SharePoint or Tableau sites.
• Helping prepare action plans and work schedules, making adjustments as priorities or new information is presented.
• Working with internal customers to help them improve quality results via training, instruction, demonstration and performing zone-specific tours to ensure understanding of the QA's role, including why and how determinations are made.
• Developing positive partnerships and relationships with team members, while remaining objective in performing duties of the inspector role.

Position Compensation Range: $15.50 - $18.50 hourly. This is a nonexempt, overtime-eligible position with UVA benefits. Employees benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; parental and community service leave
• Health plan with options to meet healthcare and financial needs
• Retirement through the Virginia Retirement System
• Employee wellness program featuring activities to earn up to $500/year

Requirements:

• Education: High school diploma.
• Experience: One year of relevant experience.
• Preferred Experience: Experience in performing quality inspections in a service or other industry. Knowledgeable about APPA levels/custodial services.
• Licensure: Valid driver's license with a zero or positive points balance. This license must be maintained while employed in this position.

The selected candidate will be required to complete all necessary background checks.

Physical Demands:
This position works in the field 90% of the time assessing the quality of spaces cleaned. It requires walking, standing, climbing stairs, stooping, observing, using both hands to hold iPad and enter data or take photos, etc.

The position will remain open until filled.

COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.