Performance Improvement Coach
Job ID: R0042322 | Health Services Administrative | Full Time | Charlottesville, VA
Responsible for leading performance improvement projects and coaching leaders and team members at all levels of the organization on the Lean Management System, including delivery of formal and informal instruction in quality tools, data analysis, and statistical process control. Facilitate improvement projects utilizing a wide range of Quality Improvement (QI) tools including those from Lean, Six Sigma, Change Management and Project Management. Works collaboratively with cabinet, administrators, managers, and physicians to identify, coach, and support performance improvement projects that create ever-increasing value for all key stakeholders. Project deliverables include improved performance in patient and team member safety, clinical quality, operational efficiency, patient and team member satisfaction, and financial outcomes. Responsible for delivering improvement support to a portfolio of Health System customers that may include inpatient units, procedural departments, ambulatory clinics, and corporate support services.
  • Provides effective leadership and coaching to ensure completion of Health System performance improvement projects by selecting and utilizing appropriate CQI methodologies.
  • Acts as a change agent, providing direction to leaders and team members and gaining their support.
  • Develops curriculum and delivers instruction for both classroom and just-in-time learning experiences on a wide range of process improvement topics for multiple learner populations.
  • Delivers project management services for select efforts as necessary.
  • Partners with administrative and clinical leaders to establish and maintain the Lean Management System.
  • Serves as a liaison to other Quality and Performance Improvement (QPI) Department resources.
  • Connects leaders and frontline staff to other Health System resources for purposes of enhancing improvement efforts.
  • Collects, analyzes, and displays quantitative and qualitative data for purposes of identifying and understanding opportunities for improvement.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $89,523.20 - $143,228.80 Annually


  • Education: Bachelor's degree required; master's degree preferred.
  • Experience: Minimum two years of experience in a facilitator role applying Lean methods and tools to support performance improvement initiatives is required. Must have experience in strategic deployment of process improvement initiatives delivering training, mentoring others, and working on complex projects.
  • Licensure: Lean/Six Sigma Green or Black Belt certification preferred.
  • Software: MS Office Suite MS Visio MS Project and intermediate Excel skills




This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

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Charlottesville, VA
Charlottesville, VA 22903

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