Patient and Family Navigator - Children's Heart Center
Job ID: R0035711 | Health Services Administrative | Full Time | Charlottesville, VA
Responsible for working with patients and families to provide support and promote care coordination and system navigation between UVA Medical Center and community agencies and resources. Assists with problem solving of complex patient care issues.
  • Provide support and assistance to patients and families during the intake process (e.g., assistance with completing questionnaires and intake forms). Assist patients and families in being proactive regarding their healthcare.
  • Assist in learning to communicate effectively with healthcare educators and other service providers.
  • Assist patients and families in identifying and prioritizing their needs.
  • Provide care coordination and resource navigation services using a patient- and family-centered approach.
  • Identify and address service gaps and barriers that make it difficult for patients and families to meet their healthcare needs.
  • Communicate with the clinical team regarding status of referrals, outreach, and care coordination efforts.
  • Compile and maintain up-to-date lists of local and statewide resources as appropriate.
  • Collect, update, and/or create resource materials to foster understanding of patient care needs.
  • Develop and maintain ongoing connections with community resources, support groups, and other service providers.
  • Collaborate with community partners to share current resource information and advocacy approaches.
  • Facilitate patient enrollment and participation in any research or other relevant healthcare initiatives as appropriate.
  • Assist with planning and implementation of patient and family education and support activities, workshops, and trainings. Assist with problem solving of complex patient care issues.
  • Investigate, document, and resolve or refer as appropriate problems and conflicts.
  • Constantly and consistently evaluate processes, identify opportunities for improvement, and offer constructive ideas and solutions. Actively participate in solutions and implementation.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $18.01 - $27.92 Hourly

  • Education: Bachelor's degree.
  • Experience: Two years of progressive work experience, including experience working with complex patient populations, medical terminology, and customer service.
  • Licensure: None.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

COVID Vaccination Requirement and Guidelines


Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.




Medical Center (Charlottesville, VA)
Charlottesville, VA 22903

About UVA Children’s

UVA Children’s is a nationally recognized, pediatric academic health center that offers primary and specialty care in more than 30 specialties throughout the Commonwealth and beyond. Located within UVA Medical Center, UVA Children’s includes 111 beds, a dedicated pediatric emergency department, a neonatal intensive care unit for infants, and a pediatric intensive care unit for children younger than 18. The UVA Children’s ambulatory clinics at the Battle Building, a seven-story center that opened in 2014, extends our advanced services with integrated outpatient care to children and families throughout the region.

UVA Children's

Working here.

Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.

Safety Photo

UVA Health Quality & Safety

At UVA, delivering the highest-quality, most advanced and safest healthcare to our patients is our top priority. That’s why we never stop striving to make our best better. As a leading healthcare institution, our goal is to be the safest place in America to receive care and to work, because patient and team member safety is essential to providing the best healthcare. The COVID-19 pandemic remains a fluid situation. At UVA Health, we've been on the frontlines since the beginning. Nurses, researchers, doctors — we've all been doing our part to halt the virus. This effort is part of our longstanding commitment to provide care you can count on.