Patient and Family Navigator
Job ID: R0037591 | Health Services Administrative | Part Time | Charlottesville, VA
Responsible for working with patients and families to provide support and promote care coordination and system navigation between UVA Medical Center and community agencies and resources. Assists with problem solving of complex patient care issues.
  • Provide support and assistance to patients and families during the intake process (e.g., assistance with completing questionnaires and intake forms). Assist patients and families in being proactive regarding their healthcare.
  • Assist in learning to communicate effectively with healthcare educators and other service providers.
  • Assist patients and families in identifying and prioritizing their needs.
  • Provide care coordination and resource navigation services using a patient- and family-centered approach.
  • Identify and address service gaps and barriers that make it difficult for patients and families to meet their healthcare needs.
  • Communicate with the clinical team regarding status of referrals, outreach, and care coordination efforts.
  • Compile and maintain up-to-date lists of local and statewide resources as appropriate.
  • Collect, update, and/or create resource materials to foster understanding of patient care needs.
  • Develop and maintain ongoing connections with community resources, support groups, and other service providers.
  • Collaborate with community partners to share current resource information and advocacy approaches.
  • Facilitate patient enrollment and participation in any research or other relevant healthcare initiatives as appropriate.
  • Assist with planning and implementation of patient and family education and support activities, workshops, and trainings. Assist with problem solving of complex patient care issues.
  • Investigate, document, and resolve or refer as appropriate problems and conflicts.
  • Constantly and consistently evaluate processes, identify opportunities for improvement, and offer constructive ideas and solutions. Actively participate in solutions and implementation.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $18.01 - $27.92 Hourly

MINIMUM REQUIREMENTS
  • Education: Bachelor's degree.
  • Experience: Two years of progressive work experience, including experience working with complex patient populations, medical terminology, and customer service.
  • Licensure: None.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.



COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.


Medical Center (Charlottesville, VA)
Charlottesville, VA 22903

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Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

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Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.

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