Patient Experience Analyst
Job ID: R0039745 | Health Services Administrative | Part Time | Charlottesville, VA
Serves as a partner with Health System leadership to provide insight through advanced analysis and distribution of patient experience data to educate on patient experience best practices and to support improvement initiatives. Manages the Health System's Patient Experience survey process and ensures that the process is meeting regulatory requirements. Makes recommendations and provides customized training based on the individual area's performance. Presents effectively to individuals and groups. The Patient Experience Analyst provides advice and guidance on recommended best practices.
  • Compiles, edits, analyzes, and reports on Patient Experience data relating to Health System programs or activities.
  • Manages the collection reporting and dissemination of patient experience surveys for all designated services across the Health System.
  • Regularly monitors compliance with approved programs, budgets, and fiscal activities.
  • Trains and develops leaders and staff on process and tools used to measure the patient experience.
  • Serves as a Patient Experience subject matter expert providing guidance direction and training regarding Patient Experience improvement strategies and tactics.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $61,443.20 - $98,300.80 Annually

  • Education: Bachelor's degree.
  • Experience: 5 years.
  • Licensure: None required.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

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Charlottesville, VA
Charlottesville, VA 22903

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UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

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Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.

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