Patient Access Trainer/Liaison
Job ID: R0032529 | Patient Finance | Full Time | Charlottesville, VA
Designs and implements training tools, develops curricula and instructs participants in the EMR system and related functions. Serves as a liaison to clinics, observing and monitoring these functions while providing feedback to management and specialized instruction to clinic staff. Serves as a training representative for interdisciplinary projects. Helps in the development of system enhancements and performs subsequent testing for enhancements to the registration and scheduling systems. Attends departmental meetings when assigned as representative concerning the EMR system, cash collection issues and other Revenue Cycle-related topics.
  • Instructional design and curriculum development.
  • Conducts technical and informational training classes and/or on-site sessions both on a regular and as-needed basis.
  • Observes staff working on Patient Access functions in clinic setting.
  • Serves as training representative for interdisciplinary projects.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $19.88 - $30.81 Hourly

  • Education: High school or equivalent required. Associate or bachelor's degree preferred in education, health or IT-related majors.
  • Experience: 3 years of relevant experience in a help desk/information systems setting or with scheduling and/or registration at UVA. Proficient in one assigned Epic application within 6 months of hire date. Credentialed in one assigned Epic application within 12 months of hire date.
  • License/Certification: Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM required within 18 months of hire date.
  • Computer Skills Required: Microsoft Word.
  • Computer Skills Preferred: Microsoft Office Suite, Adobe Acrobat, Captivate, InDesign, other eLearning software.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings and programs.

COVID Vaccination Requirement and Guidelines


Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.




Charlottesville, VA
Charlottesville, VA 22903

Working here.

Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.

Safety Photo

UVA Health Quality & Safety

At UVA, delivering the highest-quality, most advanced and safest healthcare to our patients is our top priority. That’s why we never stop striving to make our best better. As a leading healthcare institution, our goal is to be the safest place in America to receive care and to work, because patient and team member safety is essential to providing the best healthcare. The COVID-19 pandemic remains a fluid situation. At UVA Health, we've been on the frontlines since the beginning. Nurses, researchers, doctors — we've all been doing our part to halt the virus. This effort is part of our longstanding commitment to provide care you can count on.