Patient Access Trainer/Liaison
Job ID: R0030249 | Patient Finance | Full Time | Charlottesville, VA
Designs and implements training tools, develops curricula and instructs participants in the EMR system and related functions. Serves as a liaison to clinics, observing and monitoring these functions while providing feedback to management and specialized instruction to clinic staff. Serves as a training representative for interdisciplinary projects. Helps in the development of system enhancements and performs subsequent testing for enhancements to the registration and scheduling systems. Attends departmental meetings when assigned as representative concerning the EMR system, cash collection issues and other Revenue Cycle-related topics.
Instructional design and curriculum development.
  • Conducts technical and informational training classes and/or on-site sessions both on a regular and as-needed basis.
  • Observes staff working on Patient Access functions in clinic setting.
  • Serves as training representative for interdisciplinary projects.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $19.88 - $30.81 Hourly

  • Education: High school or equivalent required. Associate or bachelor's degree preferred in education, health or IT-related majors.
  • Experience: 3 years of relevant experience in a help desk/information systems setting or with scheduling and/or registration at UVA. Proficient in one assigned Epic application within 6 months of hire date. Credentialed in one assigned Epic application within 12 months of hire date.
  • License/Certification: Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM required within 18 months of hire date.
  • Computer Skills Required: Microsoft Word.
  • Computer Skills Preferred: Microsoft Office suite, Adobe Acrobat, Captivate, InDesign, other eLearning software.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings and programs.

COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.


If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.


Charlottesville, VA
Charlottesville, VA 22903

Working here.

Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.