PFB Customer Service Resolution Specialist
Job ID: R0038134 | Patient Finance | Full Time | Charlottesville, VA
The Customer Service Resolution Representative handles and resolves customer questions, complaints, patient responsibility balances, and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers' inquiries via a variety of pathways and outreach efforts to resolve open, unresolved inquires. Contacts may be initiated by customers, fax, mail, email, work listing, or other vehicles of communication. The representative utilizes multiple electronic billing and medical retrieval systems, as well as knowledge of medical billing and financial assistance, to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues. Our goal is to resolve all of the patient's concerns while maintaining positive relationships with the customer by providing the best possible service to all our customers, thereby enhancing the overall engagement with the patient.
  • Provides financial counseling for patients, notably uninsured/underinsured patients.
  • Performs analysis of billing process to determine what if any amount is patient's responsibility.
  • Resolves patient responsibility balances through proven debt-collection techniques.
  • Provides optimum customer service, including quality assurance, for all patient inquiries.
  • Performs the following Contact Center functions. Performs computerized data entry.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $16.64 - $25.79 Hourly

MINIMUM REQUIREMENTS
  • Education: High school graduate or equivalent.
  • Experience: 1 year of relevant experience preferred.
  • Licensure: None required.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.



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Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

 

 

 


Charlottesville, VA
Charlottesville, VA 22903

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UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

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