The University of Virginia Bookstore, Cavalier Computer division is seeking a PC Maintenance Technician to perform general maintenance tasks and troubleshoot and repair computer systems and peripheral equipment located throughout the organization. The incumbent troubleshoots and resolves end-user problems and ensures correct operation of personal computers. They address complex problems and will use experience and judgment in selecting among authorized procedures, seeking assistance when significant deviations are proposed, or when unprecedented problems arise. They assist senior staff in developing approaches to problem-solving and anticipating issues. They may train or provide guidance to less experienced staff members. Their interactions are with fellow team members and coordinating team members, assigned student, faculty or staff clients and external vendors or service providers. Incumbent possesses strong customer service skills and organizational skills.

Responsibilities:

• Troubleshoots and resolves WIN/MAC mobile/desktop systems software and configuration problems in such a manner to maintain maximum 'uptime' for systems.
• Performs repairs on WIN/MAC mobile/desktop systems.
• Identifies, researchs and resolves all technical problems that may occur in the operation of computer systems and software applications.
• Troubleshoots and resolves cell phone hardware and software issues including part replacement.
• Receives incoming calls and e-mails for technical support and resolves issues. Documents solutions in work order tracking system.
• Supports personal computer processes and provides technical and operational assistance in the use of personal computers and PC software.
• Assists in management and maintenance of computer and software license records, asset lists, etc.
• In addition to the above job responsibilities, other duties may be assigned.

Qualifications:

• High school diploma.
• At least one year of experience in computer repairs.
• Knowledge of retail sales or computer technology environment is preferred.

Physical Demands:

Position does involve seated work and using a PC, as well as lifting of products.

For this position, the selected candidate will need to complete the following background checks: criminal and sexual offender.

The position will remain open until filled.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA