Medical Office Manager, Student Health & Wellness
Job ID: R0043569 | Health Services Administrative | Full Time | Charlottesville, VA
The University of Virginia's Student Health and Wellness Center, Medical Services clinic is currently seeking a Medical Office Manager. The Medical Office Manager provides supervisory duties for a team of Medical Office Assistant staff in Medical Services, which include training, troubleshooting, advising, and conducting performance management. They provide support to and serve as the liaison to Medical Services leadership, making recommendations for hiring, performance management, and discipline, but they do not have authority to carry out recommendations independently.

This position coordinates patient reception and appointment scheduling functions for all of Medical Services at Student Health. Coordinates all Medical Office Assistant work schedules to ensure that telephones and reception areas are covered. Serves as main contact for providers seeking resolution of administrative issues.

Tasks and Responsibilities:
  • Creates daily/weekly/monthly schedules for Medical Office Assistants to ensure coverage is adequate.
  • Reviews timesheets and documents unplanned leave, along with approved leave, on Admin Outlook calendar.
  • Changes/updates provider schedules in Medicat with appropriate approval. This duty could include creation of scheduling blocks, lunches, meetings, etc.
  • Supervises and coaches Medical Office Assistants in performing customer services duties, including answering telephones, patient check-in, referrals, Radiology, and appointment scheduling.
  • Provides back-up support to Medical Office Assistants when volume and staffing requires.
  • Works on special projects as requested by leadership.
  • Assists in communicating policies and protocols to Medical Office Assistants.
  • Provides input to the Director of Nursing Services on staff performance.
  • Processes referrals to outside providers based on requests from Student Health and Wellness clinicians.
  • Enters referral data into referral database and keeps referral contact list current.
  • Ensures that employees receive constructive feedback in interim, as well as during annual evaluations. Documents performance conversations with staff that are timely and specific.
  • Provides staff meetings to educate and inform staff and to receive feedback.

The anticipated hiring range for this role is will be commensurate with qualifications and experience. This is an non-exempt-level, benefited position. The successful candidate will pass a background check and health/drug screen. This is a full-time position with UVA benefits. Employees benefits package highlights include:
  • 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off
  • Parental and community service leave
  • Health plan with options to meet healthcare and financial needs
  • Retirement through the Virginia Retirement System
  • Tuition and professional development benefits
  • Employee wellness program featuring activities to earn up to $500/year

  • Education: High school diploma.
  • Experience: Six years of administrative experience in a healthcare environment, including some experience leading or supervising others.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

COVID Vaccination Requirement and Guidelines


Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.




Charlottesville, VA
Charlottesville, VA 22903

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