The Department of Radiology and Medical Imaging seeks a Medical Office Coordinator to support community and academic Radiologists who perform radiologic exams for UVA Community Health hospitals. Incumbent performs administrative tasks that allow radiologists to focus on clinical work, and ensures that imaging interpretation and related tasks are addressed in a timely manner. Incumbent is responsible for answering inquires, resolving problems, triaging issues, fulfilling requests and performing database management. Incumbent provides exceptional client service and maximizes workflow.

Position responsibilities include:

• Respond to phone calls and pages, assessing/evaluating information with regard to providing radiologists with adequate data to assist with image interpretation and generation of reports; collect and prepare patient information, including prior studies and prior study results, with late or overdue items are escalated and interpreted.
• Monitor the undictated exams lists in PACS, as well as the Radiant unsigned exams report.
• Serve as a point person for the office to coordinate and communicate with Referring Providers, Radiologists, technologists and other offices as requested by reading Radiologist.
• Manage stat/preliminary reports including supporting reading Radiologist/coordinate communications with referring physicians. Provide assistance to reading Radiologist with all types of communication efforts both internal and external to the Radiology enterprise
• Interact with various teams to ensure corrective actions and bring Quality Assurance (QA) observations to closure. Represent QA on project team initiatives and participate in special assignments as determined by area supervisor, department manager and/or Vice Chair of Community Division.
• Create and maintain a ticket database of all customer service calls, including: date, brief description, and how the issue was resolved in a timely manner.
• Maintain the reading room physical space, including supplies, processing mail, calendar management, etc.
• Performs other duties as required.

Required knowledge, skills, and abilities:

• Demonstrated proficiency with MS Office Suite and database applications, such as PACS, EPIC, Meditech, Carestream, Power Scribe and related systems.
• Excellent communication and interpersonal skills (both verbal and written).
• Ability to interface effectively with all levels of management and must work and communicate effectively with both internal and external customers.
• Ability to work independently and as part of a team.
• Ability to work well under pressure, with a close attention to detail.
• Ability to project/program manage and to multitask while paying attention to details.
• Strong organizational, decision making, problem solving and communication skills.
• Able to function independently and must possess the ability to multitask with confidence.
• Enthusiastic, have excellent customer service skills and a thorough understanding of medical terminology as this role is critical to the function of physicians and referrers.
• Ability to work in a fast-pace, high volume, collegial environment.
• Ability to learn quickly, particularly efficient in learning to use new computer software

This is a restricted position; continuation is dependent on funding and satisfactory performance.

Priority review of applications will begin on December 15, 2021, but the position will remain open until filled.

MINIMUM REQUIREMENTS:
Education: High School Diploma or equivalent required

Experience: Two years of administrative experience required, preferably in a healthcare setting or customer service role.

Preferred: Associate's or Bachelor's Degree preferred in business administration, health care administration or related field.

TO APPLY:
EXTERNAL APPLICANTS: please apply through Workday at the following URL, https://uva.wd1.myworkdayjobs.com/UVAJobs, and search for requisition # R0030255. Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, address). Please note that multiple documents can be uploaded in the box. The successful candidate will pass a criminal background check and pre-employment health screening.

INTERNAL UVA APPLICANTS: please apply through your Workday Home page, search "Find Jobs", and search for requisition # R0030255. Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, address). Please note that multiple documents can be uploaded in the box. The successful candidate will pass a criminal background check and pre-employment health screening.

For questions regarding the application process, please contact Michelle Williams, Senior Recruiter/Faculty Search Advisor, at mew8js@virginia.edu.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.