Medical Office Assistant, Senior - Riverside Primary Care
Job ID: R0030829 | Health Services Administrative | Full Time | Charlottesville, VA
Offering a competitive sign-on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details.

The incumbent is responsible for providing general administrative support in the Multi-Specialty Clinic.
  • Independently schedules and registers patients, takes payments and provides receipts. This includes performing any pre-certifications, as well as confirmation that referrals have been obtained for the patient's visit.
  • Checks in patients upon their arrival and ensures patient information is correct and current, including address, telephone number, PCP and referring physician.
  • Requests any clinical notes, test and pertinent information pertaining to the referred visit within 24-48 hours. Guidelines vary depending on the specialty.
  • Responsible for preparing patients chart prior to visit. This includes any pertinent notes and/or lab results and could vary depending on specialty.
  • Receives and distributes all correspondence, as well as back-up to other staff positions as required.
  • Answers telephones, screens calls, confirms appointments and maintains appointment schedule following office scheduling procedures. Refers callers to appropriate individuals, and gives routine information in accordance with established procedures.
  • Administers patient "no shows" and "cancellation" letters according to office policy; calls to reschedule as appropriate. May follow up with letter to patients for those unable to contact.
  • Maintains cash receipts by totaling receipts, comparing to cash on hand, completing necessary paperwork and resolving problems on the balance sheet.
  • Assists patients with insurance forms, which includes making sure all necessary information is provided, and contacting insurance company or patient as necessary.
  • Obtains appropriate paperwork such as HIPAA forms, LTS card signature, medication list and encounter forms, including various forms as requested by specialty.
  • Checks out patients at their departure and ensures accuracy and completeness of co-pays, charges and insurance information. This includes scheduling future diagnostic appointments as needed.
  • Performs other tasks as assigned by Office Manager.

MINIMUM REQUIREMENTS
  • Education: High school diploma or GED.
  • Experience: Two years of relevant experience required.
  • Licensure: None.
  • Skills: Basic knowledge of and experience utilizing a personal computer. Basic word-processing skills required. Must have ability to learn and use telephone, facsimile and copy machine systems.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings and programs.


COVID Vaccination Requirement

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Tina Rosson
Tina Rosson
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Charlottesville, VA
Charlottesville, VA 22903
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Tina Rosson
Tina Rosson
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Working here.

Since 1979, UPG has been the clinical partnership group managing, growing and providing direct patient care for all UVA entities. This strategic partnership allows UVA to expand on education, technology, diagnostics, resources and facilities while the teams at UPG can focus on managing and delivering high-quality, multi-specialty care.

The expansive network of UPG providers and clinical support teams work together to deliver world-renowned care to patients at UVA Medical Center in Charlottesville and in 24 primary and specialty care clinics located throughout central and northern Virginia.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.