Manager, Revenue Cycle
Job ID: R0038292 | Finance Leadership | Full Time | Charlottesville, VA
The Manager, Patient Financial Services primarily oversees the daily operations of assigned staff within Patient Financial Services for the Medical Center. The manager ensures the Patient Financial Services Unit meets or exceeds service goals and that all contacts and inquiries are handled in an efficient, accurate, and timely manner.
  • Manages the assigned staff within Patient Financial Services and oversees all Revenue Cycle collections-related activities for the Medical Center.
  • Responsible for serving as the primary point of contact for interactions with internal and external customers to Patient Financial Services' primary decision maker regarding collection activities with third-party insurance and guarantors.
  • Ensures compliance with state law mandates on collections associated with the Medical Center's status as an agency of the Commonwealth.
  • Manages the day-to-day operations of Patient Financial Service Customer Service Unit, which acts as the primary point of contact for calls coming into Patient Financial Services regarding Revenue Cycle concerns.
  • Plans and implements unit strategies systems and processes, effective organization, and supervision of assigned employees and resources within the service units.
  • Ensures an optimum environment for the efficient collections of accounts and is responsible for ensuring that the quality and quantity of the contacts meet/exceed service goals and that all inquiries are handled in an efficient, accurate, and timely manner. This includes driving improvement in customer satisfaction, employee development and retention, and overall operational efficiencies.
  • Ensures integrity of all processes (both automated and manual) related to account timelines, write-offs, and account placements with vendors (and returns), as well as ensuring performance accountability of all associated vendor relationships as well as internal staff.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $69,201.60 - $110,718.40 Annually

  • Education: Bachelor's degree required.
  • Experience: 3-5 years of management and/or supervisory experience in healthcare or similar customer-oriented business. Collections experience preferred.
  • Licensure: May require a valid Virginia driver's license.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

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Charlottesville, VA
Charlottesville, VA 22903

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