Manager, Ambulatory Access Quality & Standards
Job ID: R0035444 | Finance Leadership | Full Time | Charlottesville, VA
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Ambulatory Clinical and Support Staff Virtual Interviews

Tuesday, August 16, 2022 – 4 p.m. – 6 p.m.

Interview virtually for opportunities at the following locations:

  • UVAMC Pediatrics Bennett Road, Culpeper, VA
  • UVAMC Pediatrics Sunset Lane, Culpeper, VA
  • UVAMC Orange, VA
Responsible for monitoring and evaluating internal processes and outcomes to ensure UVA Health Access quality and standards are met. Oversees a team of quality analysts and embedded trainers to ensure quality standards are met and best practices are consistently implemented and followed across ambulatory access operations. Builds an Access Quality Program to provide a structured approach to measuring performance, identifying opportunities for improvement and sharing successes.
  • Understands patient and provider needs and expectations as they relate to Access processes.
  • Builds and implements Quality Program, to include existing call monitoring, tools and development of processes for monitoring scheduling accuracy, escalating repeated errors/issues, assessing competencies, etc.
  • Analyzes and prepares quality reports for leadership that identify and communicate trends and areas of opportunity for individuals, specific teams and the entire Access team.
  • Coordinates with the Revenue Cycle Training Team to ensure access team members have the training, tip sheets and resources they need to meet performance standards and follow best practice.
  • Oversees development of standard work based on best practices at UVA and other academic medical centers.
  • Responsible for knowledge management tools, including Schedule Advisor, to ensure that access team members have clear "source of truth" on how to correctly schedule patients and perform other duties.
  • Leads change management efforts for new initiatives within Access.
  • Develops mechanisms to measure performance, identify, develop and manage training programs. Works collaboratively with the Revenue Cycle training team to identify and implement improvement strategies.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $93,142.40 - $149,032.00 Annually

  • Education: Bachelor's degree in related healthcare or business area required. Master's degree preferred.
  • Experience: Minimum five (5) years of experience in healthcare setting and in Access preferred.
  • Licensure: None.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

COVID Vaccination Requirement and Guidelines


Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.




Charlottesville, VA
Charlottesville, VA 22903

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Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.

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At UVA, delivering the highest-quality, most advanced and safest healthcare to our patients is our top priority. That’s why we never stop striving to make our best better. As a leading healthcare institution, our goal is to be the safest place in America to receive care and to work, because patient and team member safety is essential to providing the best healthcare. The COVID-19 pandemic remains a fluid situation. At UVA Health, we've been on the frontlines since the beginning. Nurses, researchers, doctors — we've all been doing our part to halt the virus. This effort is part of our longstanding commitment to provide care you can count on.