Local Support Partner (LSP) for UVA Finance
Job ID: R0036566 | IT Support | Full Time | Charlottesville, VA
The University of Virginia seeks a Local Support Partner (LSP) to provide technology support for UVA Finance and be a member of the Business Systems Support team, which provides comprehensive, coordinated technology user services for UVA Finance and its SLA partners.

The person acts as local support partner for UVA Finance. Reporting to the Director of Business Systems, this individual will apply sound information technology principles to actively support users in successfully operating within a complex computing environment. The person in this position should be able to navigate multiple aspects of technology support for the following services: access management, role security services, data management, SaaS cloud management, networking, imaging, device configuration and inventory management. The candidate also assists in the implementation of new University initiatives, other infrastructure improvements and special projects as assigned.

Responsibilities and Duties
  • Participates in system administrative activities using the KACE systems management and deployment appliances, closely collaborating with UVA Finance LSP and KACE administrators.
  • Actively engages with User Services and LSP team members to efficiently on and off-board UVA Finance and partner staff members.
  • Reviews proposals that consist of objectives, scope and user expectations; gathers facts; analyzes data; and prepares proposal synopses comparing alternatives in terms of cost, time and availability of resources.
  • Analyzes problems with computer applications and systems while collaborating with others involved in the support process.
  • Provides individual and/or group instruction and training to users on various technologies.
  • Collaborates with other UVA Finance LSPs and departments/users to evaluate, purchase and manage software/hardware.
  • Configures, maintains and supports audiovisual equipment located within the assigned facilities.
  • In addition to the above job responsibilities, other duties may be assigned.

Functional Area Outcomes
  • Demonstrates an ability to adapt quickly to organizational changes within the context of a complex environment.
  • Understands the implications of a business process change—how it may impact upstream and downstream activities.
  • Actively engages with transformation activities, including the potential to be directly involved in business process redesign and/or testing activities.
  • Fosters a culture of continuous innovation, seeking out effective use of resources both technical and human.

Knowledge, Skills and Abilities
  • Excellent technical skills as related to information technology principles/protocols, including the ability to understand the institutional landscape to implement the needed actions at a departmental level.
  • Ability to follow a troubleshooting process and methodology for server/client applications and to quickly identify the root cause of issues and provide excellent customer support.
  • Adaptability: able to appropriately question the status quo, learn new technologies and new concepts, and identify possible solutions quickly.
  • Strong written and verbal communication skills, including technical writing skills.
  • Intellectually curious and seeking to develop self and others in the context of a diverse and rapidly changing environment.
  • Exhibits a high level of attention to detail, analytical acumen and creativity.
  • Manages multiple efforts while working under pressure to meet or exceed deadlines.
  • Analyzes data to draw business-relevant and objectively determined outcomes.
  • Develops needed process documentation to sustain improvements.

Minimum and Preferred Qualifications

Required:
  • Two years of relevant experience in an IT helpdesk/user support environment.
  • Bachelor's degree in computer science, MIS or computer engineering; relevant experience may be considered in lieu of a degree.
  • Office 365 applications and integrative data and directory services.
  • Systems administration of hardware/software for the following client OS: Windows 10/11 and MAC-OS, iOS or Android.

Preferred:
  • 2-5 years of relevant IT experience.
  • A+, Network+, Security+.
  • KACE System Management & Deployment Console, Zoom Remote Admin, JAMF, Salesforce (Case Management), Adobe Cloud.

Anticipated Hiring Range: $60,000 - $75,000 yearly, depending upon relevant experience.

This position will remain open until filled. This is an exempt-level, benefited position. The University will perform background checks on all new hires prior to employment. For questions about the position or the application process, please contact Daniel Strong, Senior Recruiter at das6zb@virginia.edu.

This is a permanent position.

MINIMUM REQUIREMENTS:
  • Education: Bachelor's degree in computer science, MIS, computer engineering or related discipline.
  • Experience: At least three years of experience. Relevant experience may be considered in lieu of a degree.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.




COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

 

 

 

Contact me about flexible or remote work.
Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
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Charlottesville, VA
Charlottesville, VA 22903
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Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
Connect on LinkedIn

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