Local Support Partner
Job ID: R0030862 | IT Support | Full Time | Charlottesville, VA
The University of Virginia's Department of Student Health is seeking a Local Support Partner. Local Support Partner employees provide consultative and technical support services to faculty, staff and students to ensure timely problem resolution, system/data access and optimal system performance. The Local Support Partner answers user questions concerning computer hardware and software. They provide support for desktop, mobile computing and client/server technology. Software includes Microsoft operating systems and Microsoft Office plus several University-specific or Student Health-specific programs. The Local Support Partner provides training to users on use of hardware and software and performs annual and as-needed hardware inventories.

The Local Support Partner's responsibilities include:
  • Providing technical support to the University community to resolve first and second tier common desktop software, hardware and communications issues in an efficient and timely manner. Accurately documenting request history. Triaging and routing advanced second and third tier requests to the appropriate technical personnel.
  • Providing timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers and application developers.
  • Performing system upgrades and new system deployments when needed.
  • Providing basic application and system training for users.
  • Assisting in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation.
  • Following proper procedures related to secure computing, account maintenance and purchasing.
  • Maintaining accurate documentation to support these efforts.
  • In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS
  • Education: Bachelor's degree in computer science, MIS, computer engineering or related discipline.
  • Experience: At least one year of relevant experience.

The successful candidate will pass both a background check and a drug screen. Preference will be given to applications received by December 15, 2021. For information regarding the position or the application process, please contact Michele Jarman at emj2us@virginia.edu.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.



COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.

 

If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.

 


Charlottesville, VA
Charlottesville, VA 22903

Working here.

Careers at the University of Virginia reflect a wide breadth of professions, ranging from teaching to administration, IT professionals to financial analysis, research to grounds management, and talent recruiting to facilities management, among many others. Every person here — faculty, staff, student, healthcare professional — helps to advance our world-class institution, encompassing a larger mission of discovery and service.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.