Instructional Technology and Assessment Implementation Specialist
Job ID: R0035718 | IT Support | Full Time | Charlottesville, VA
The University of Virginia Darden School of Business, one of the world's leading business schools, seeks an Instructional Technologist and Assessments Specialist to support Darden's residential and professional degree programs. This role supports faculty, staff and students across our residential and professional degree programs to use Canvas (and occasionally Blackboard), implement assessments and integrate instructional technologies.

This position is a part of the Instructional Design team and works closely with the Academic Operations and Digital Solutions and Integrations teams. The Instructional Technology and Assessment Implementation Specialist is a detail-oriented problem solver who excels in providing superb customer service, helping others with technology and balancing team and independent work.

Specific Duties and Responsibilities:

Support of learning management systems (LMS) as a tool for course delivery and student learning.
  • Collaborate with the Instructional Design team to support faculty and Academic Operations Coordinators (AOCs) with the technical aspects of LMS course implementation, including training, building courses and advising on custom course needs.
  • Monitor and facilitate daily Canvas operations, including troubleshooting and tracking Canvas issues in coordination with the Online Operations Specialist on the Instructional Design team.
  • Partner as needed with the Digital Solutions and Integrations team to support Canvas administrative needs, including course availability on a quarterly basis, enrollments, term dates, copying and cross-listing sites, developing reports for user analytics, LTI integrations and APIs.
  • Communicate to various stakeholders about new features, updates and changes to Canvas and supported LTIs.
  • Support transferring existing courses from Blackboard to Canvas.
  • Represent Darden's interests in the Canvas Business School Advisory Counsel and provide periodic updates to enterprise stakeholders.
  • Provide occasional evening and weekend Canvas support in coordination with Canvas Tier 1 support.

Support of LMS as faculty tool for assessments, final deliverables and exams.
  • Partner with a variety of Darden teams (Academic Operations, Student Affairs, Digital Solutions and Integrations) to facilitate successful exam experiences for all stakeholders (faculty, students, support teams).
  • Prior to exam period, support Darden faculty members and AOCs in building and administering assessments, including mid-course quizzes, final exams and other deliverables via Canvas.
  • During exam period, monitor and respond to student tickets, fixing issues and communicating with faculty as needed.
  • After exam period ends, generate reports for faculty, resolve outstanding issues and respond to faculty needs as they grade exams and other deliverables.
  • Provide occasional evening and weekend exam support during exam periods.

Support adoption and implementation of instructional technologies.
  • Collaborate with the Instructional Design and Digital Solutions and Integrations teams to research, recommend and implement effective and accessible educational technologies to enhance teaching and learning.
  • Apply knowledge of learning technologies and environments to the design of high-quality learning experiences across delivery modalities (in person and synchronous or asynchronous online) and platforms (Canvas, Coursera, Blackboard).
  • Document instructional technologies (how-to guides, workflows) in user-friendly language and provide training as needed to support usage.
  • Provide technical support for tool implementation and usage, including troubleshooting issues as they arise.
  • Contribute to the development of tool assessment, adoption, implementation and review processes, including ensuring accessibility.
  • Engage in ongoing research and review of innovations in learning technology to share with the team.

Professional Experience and Education:
  • Bachelor's degree required, preferably in instructional technology, education technology, instructional design or a related field.
  • Minimum of two years of experience in learning technology and learning management support (Canvas strongly, Blackboard appreciated). Relevant experience may be considered in lieu of a degree.
  • Experience working in higher education preferred.

Skills and Abilities:
  • Excellent oral and written communication skills.
  • Demonstrated high level of professionalism, customer service, attention to detail, follow-through, teamwork, flexibility and positive, and can-do attitude.
  • Ability to manage tight deadlines and competing priorities.
  • Ability to work effectively with individuals from diverse educational, cultural and professional backgrounds to establish and maintain strong partnerships and to foster an inclusive environment.
  • HTML, JavaScript and CSS coding skills for formatting and embedding content.
  • Working knowledge of LTIs and APIs.
  • Familiarity with a variety of learning technologies and tools, such as Feedback Fruits, Hypothesis, Kaltura, Peerceptiv, SeatGen, Teams and VoiceThread.
  • Motivated and enthusiastic about developing technology skills, learning software applications and taking on projects independently and as a team.
  • Proficient with Microsoft suite (Office 365, Word, PowerPoint, Outlook, Excel, Teams) and Zoom.

This is an exempt-level, benefited position. For more information on the benefits at UVA, visit

This position will remain open until filled. The University will perform background checks on all new hires prior to employment.


COVID Vaccination Requirement and Guidelines


Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.




Contact me about flexible or remote work.
Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
Connect on LinkedIn

Charlottesville, VA
Charlottesville, VA 22903
Let’s talk about your future with UVA.
Contact me to learn more about our future opportunities.
Optionally, you can provide more information about yourself. We accept the following file types: .doc, .docx, .txt, .pdf and .rtf. Maximum size: 5 MB.
Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
Connect on LinkedIn

Working here.

Whether you work at the University of Virginia or UVA Health, you’ll be part of a nationally recognized organization renowned for innovation, education, research and discovery. You’ll be part of an inclusive and diverse workforce that thrives through collaboration and excels through open contributions. We never stop learning or growing, and we empower our team members to do the same with our comprehensive professional development programs.

Quality of Life

The work of our IT teams is all-encompassing, but it’s not all-consuming. It’s our goal to support a healthy work-life balance for our staff. That’s why we encourage our teams to leave their work here at the end of the day and to get out and enjoy all that life in Charlottesville has to offer, including world-class entertainment, dining options, University of Virginia sports, arts, history and endless recreational activities. Here, you’ll find welcoming neighborhoods with a great selection of well-valued homes located in urban or rural settings. And our central Mid-Atlantic location allows you to get to Washington, D.C.; the beaches; or the mountains within a short drive.

Safety Photo

UVA Health Quality & Safety

At UVA, delivering the highest-quality, most advanced and safest healthcare to our patients is our top priority. That’s why we never stop striving to make our best better. As a leading healthcare institution, our goal is to be the safest place in America to receive care and to work, because patient and team member safety is essential to providing the best healthcare. The COVID-19 pandemic remains a fluid situation. At UVA Health, we've been on the frontlines since the beginning. Nurses, researchers, doctors — we've all been doing our part to halt the virus. This effort is part of our longstanding commitment to provide care you can count on.