Information Technology Specialist I
Job ID: R0028016 | IT Support | Full Time | Charlottesville, VA
The Helpdesk Support Technician I provides helpdesk support services for faculty, staff and students resolving first tier desktop software, hardware, mobile devices and communications issues. The incumbent responds to requests for technical assistance in a timely and efficient manner and assists with 2nd and 3rd tier service requests by evaluating and then routing the requests to the appropriate ETO Technician. The technician also maintains their knowledge of emerging technologies and applicable policies and procedures.

Incumbent works independently and sets priorities as assigned and/or as dictated by the needs of the ETO unit. These include setting priorities for and the completion of day-to-day tasks, initiating interaction and contact with other School of Education and Human Development units, faculty and staff in providing assistance with troubleshooting hardware and software. The incumbent seeks the guidance of their supervisor when precedent setting issues arise or when decisions which fall outside of their regular scope of duties.

Minimum Requirements
  • Education: Bachelor's degree in computer science, MIS, computer engineering or related discipline. Relevant experience may be considered in lieu of a degree.
  • Experience: Less than one year of experience. Relevant experience may be considered in lieu of a degree.
  • Licensure: None.

Physical Demands
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

The University will perform background checks on all new hires prior to employment.

This position cannot offer sponsorship.


COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.

If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.


Charlottesville, VA
Charlottesville, VA 22903

Working here.

Careers at the University of Virginia reflect a wide breadth of professions, ranging from teaching to administration, IT professionals to financial analysis, research to grounds management, and talent recruiting to facilities management, among many others. Every person here — faculty, staff, student, healthcare professional — helps to advance our world-class institution, encompassing a larger mission of discovery and service.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.