Information Technology Specialist
Job ID: R0030984 | IT Support | Full Time | Charlottesville, VA
The College of Arts and Sciences at the University of Virginia is currently seeking an Information Technology Specialist to join the Arts and Sciences Computing Services team. This position provides direct technical computing support for faculty and staff in several departments within the College. The Information Technology Specialist position supports Macs and Windows computers.

Position Responsibilities Include:
  • Installing, configuring and deploying MacOS and Windows computer using imaging and management tools (SCCM, FileWave, Munki, MDT, etc.).
  • Providing high-level technical support for the assigned departments, including desktop, software and hardware support. Troubleshooting issues and communicating solutions to users in a timely manner.
  • Ensuring that devices are maintained in a secure manner, including software and hardware updates, as well as security configurations.
  • Interfacing with university IT services on behalf of users to resolve issues.
  • Maintaining accurate documentation for each department assigned.
  • Assisting other ASCS team members when required.

Knowledge, Skills and Abilities:
  • Excellent customer communication skills and the ability to work with a wide range of computer skills.
  • Proven troubleshooting skills and ability to diagnose and resolve issues related to software, hardware and network issues.
  • Knowledge of hardware and software technologies commonly used within a higher education environment on both the MacOS and Windows platforms.
  • Ability to work both independently and as part of a team.
  • Ability to acquire and master new skills and technologies.
  • Ability to prioritize tasks.

Required Qualifications:
  • A bachelor's degree in computer science, MIS, computer engineering or related discipline. Experience may be substituted for degree requirements.
  • A least 3 years of related work experience.
  • Ability to work independently.
  • Basic knowledge and skills using Microsoft Office 365.

Preferred Qualifications and Experience:
  • Experience with MacOS and Windows imaging and management tools (FileWave, Munki, SCCM, MDT, etc.).
  • Knowledge of the University of Virginia environment.
  • Experience working with cloud-based and other IT services in the MacOS, Windows, iOS and Android environments.
  • 4-7 years of related work experience.

Physical Demands:
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

 


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Charlottesville, VA
Charlottesville, VA 22903

Working here.

Careers at the University of Virginia reflect a wide breadth of professions, ranging from teaching to administration, IT professionals to financial analysis, research to grounds management, and talent recruiting to facilities management, among many others. Every person here — faculty, staff, student, healthcare professional — helps to advance our world-class institution, encompassing a larger mission of discovery and service.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.