IT Technology Associate 2, Help Desk
Job ID: R0031178 | IT Support | Full Time | Charlottesville, VA
Serve as the first line of support for Health System IT customers resolving a wide range of issues and inquiries relating to PCs, printers, peripherals, operating systems software and departmental and institutional systems. Process incoming requests and calls from internal and external customers, as well as leadership.

The HIT Help Desk provides 24/7, 365 customer support. This position could potentially be on a secondary shift.
  • Resolves inquiries and PC, printer and clinical/departmental system issues within the Medical Center.
  • Ensures that follow-up of 95% of all assisted calls are answered within 24 hours of receipt.
  • System outages are communicated to all designated customers and leadership affected using established procedures.
  • Troubleshoots issues and workflow: Problems and issues are detected in a timely manner. Proficient in troubleshooting techniques. Documentation issues are identified and potential solutions offered in a timely and concise manner.
  • Proactively escalates unresolved problems to the appropriate group or leadership member.
  • Identifies effective and efficient process improvement solutions and opportunities. Innovative solutions are produced by working cooperatively with others, both internal and external to HIT.
  • Participation in internal and external committees and work groups are conducted in a professional manner.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $21.52 - $33.36 Hourly

MINIMUM REQUIREMENTS
  • Education: High school diploma or post-high school tech training.
  • Experience: 3 years of relevant experience. Relevant experience may be considered in lieu of a degree.
  • License: None required.

PHYSICAL DEMANDS
Job requires sitting for prolonged periods. Proficient communicative, auditory and visual skills. Attention to detail and ability to write legibly.



COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

Contact me about flexible or remote work.
Vybhava Vijayabhaskar
Vybhava Vijayabhaskar
Recruiter
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Charlottesville, VA
Charlottesville, VA 22903
Let’s talk about your future with UVA.
Contact me to learn more about our future opportunities.
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Vybhava Vijayabhaskar
Vybhava Vijayabhaskar
Recruiter
Connect on LinkedIn

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Whether you work at the University of Virginia or UVA Health, you’ll be part of a nationally recognized organization renowned for innovation, education, research and discovery. You’ll be part of an inclusive and diverse workforce that thrives through collaboration and excels through open contributions. We never stop learning or growing, and we empower our team members to do the same with our comprehensive professional development programs.

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