IT Technology Associate 2, Help Desk
Job ID: R0031178 | IT Support | Full Time | Charlottesville, VA
Serve as the first line of support for Health System IT customers resolving a wide range of issues and inquiries relating to PCs, printers, peripherals, operating systems software and departmental and institutional systems. Process incoming requests and calls from internal and external customers, as well as leadership.

The HIT Help Desk provides 24/7, 365 customer support. This position could potentially be on a secondary shift.
  • Resolves inquiries and PC, printer and clinical/departmental system issues within the Medical Center.
  • Ensures that follow-up of 95% of all assisted calls are answered within 24 hours of receipt.
  • System outages are communicated to all designated customers and leadership affected using established procedures.
  • Troubleshoots issues and workflow: Problems and issues are detected in a timely manner. Proficient in troubleshooting techniques. Documentation issues are identified and potential solutions offered in a timely and concise manner.
  • Proactively escalates unresolved problems to the appropriate group or leadership member.
  • Identifies effective and efficient process improvement solutions and opportunities. Innovative solutions are produced by working cooperatively with others, both internal and external to HIT.
  • Participation in internal and external committees and work groups are conducted in a professional manner.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $19.62 - $31.38 Hourly

MINIMUM REQUIREMENTS
  • Education: High school diploma or post-high school tech training.
  • Experience: 3 years of relevant experience. Relevant experience may be considered in lieu of a degree.
  • License: None required.

PHYSICAL DEMANDS
Job requires sitting for prolonged periods. Proficient communicative, auditory and visual skills. Attention to detail and ability to write legibly.



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Charlottesville, VA
Charlottesville, VA 22903

Working here.

Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.