IT Technology Associate 2, EMR
Job ID: R0031266 | IT Support | Full Time | Charlottesville, VA
Diagnose and troubleshoot Epic end-user problems via telephone, voicemail or email. Basic knowledge of the EHR configuration and workflow and working skill in keyboarding. Ability to communicate effectively orally and in writing with non-technical end-users. Ability to enter and resolve trouble tickets in our automated tracking system. Ability to use the organizational learning software to verify end-user training completion as a required for access request approval. Basic ability to troubleshoot a variety of computing, software, printer problems and workflow issues surrounding the use and function of the EHR.
  • Resolves user problems and needs with the EHR clinical system deployed within the Medical Center.
  • Provides Communication for Management, Internal, and External Customers.
  • Diagnoses and troubleshoots end-user problems with EHR use and hardware issues.
  • Coordinates problem resolution with other help desks in the Enterprise.

Position Compensation Range: $19.62 - $31.38 Hourly


  • Education: High school degree or post-high school tech training (CE, HSTS, etc).
  • Experience: 3 years of relevant experience.
  • Licensure: None required.


Job requires sitting for prolonged periods. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly.

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Charlottesville, VA
Charlottesville, VA 22903

Working here.

Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.