IT Tech Associate 2 - Help Desk
Job ID: R0029048 | IT Support | Full time | Charlottesville, VA
Serve as the first line of support for Health System IT customers resolving a wide range of issues and inquiries relating to PCs printers peripherals operating systems software and departmental and institutional systems. Process incoming requests and calls from internal and external customers as well as Leadership.
  • Resolves inquiries PC printer and clinical/departmental system issues within the Medical Center.
  • Ensures a follow-up of 95% of all assisted calls are answered within 24 hours of receipt.
  • System outages are communicated to all designated customers and leadership affected using established procedures.
  • Troubleshoots Issues and Workflow: Problems and issues are detected in a timely manner Proficient in troubleshooting techniques Documentation issues are identified and potential solutions offered in a timely and concise manner
  • Proactively escalate unresolved problems to the appropriate group or leadership member.
  • Identify effective and efficient process improvement solutions and opportunities Innovative solutions are produced by working cooperatively with others both internal and external to HIT.
  • Participation in internal and external committees and work groups are conducted in a professional manner.
  • In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $19.62 - $31.38 Hourly


Education: High School Degree or Post High School Tech Training


  • 3 years relevant experience.
  • Relevant experience may be considered in lieu of a degree.

License: None required



Job requires sitting for prolonged periods. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly.

COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.

If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.

Charlottesville, VA
Charlottesville, VA 22903

Working here.

Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.