IT Tech - Intermediate, Help Desk
Culpeper Medical Center
Job ID: R0036669 | IT Support | Full Time | Culpeper, VA
Serve as the first line of support for Health System IT customers, possessing an advanced proficiency to resolve a wide range of issues and inquiries relating to PCs, operating systems (Windows and MAC) and applications, printers, peripherals, mobile devices, departmental software and institutional systems. Process incoming email, web requests and calls from internal and external customers, as well as leadership. An advanced knowledge of PCs, printers, keyboarding skills and mobile devices and more than a basic understanding of network functionality and remote control competency are required.
  • Ability to effectively and accurately communicate with end users verbally and in writing using good customer service.
  • Accurately record reported events and problems and their resolutions in the incident tracking system.
  • Is able to identify and suggest possible improvements of procedures and successfully work in a team-oriented customer service environment. Abides by designated performance improvement risk management privacy and information technology requirements of the Medical Center.
  • Ensures compliance with applicable Health System, state, national and federal regulatory accreditation and Medical Center requirements. Participates on workgroups as required.
  • With advanced proficiency, is able to resolve issues and inquiries regarding PCs, operating systems (Windows and MAC) and applications, printers, peripherals, mobile devices, departmental software and institutional systems.
  • Troubleshoots issues and workflow.
  • Identifies effective and efficient process improvement solutions and opportunities.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $23.54 - $37.66 Hourly

MINIMUM REQUIREMENTS
  • Education: Associate's degree or relevant certification.
  • Experience: 5 years of relevant experience.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings and programs.



COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

 

 

 

Contact me about flexible or remote work.
Vybhava Vijayabhaskar
Vybhava Vijayabhaskar
Recruiter
Connect on LinkedIn

Culpeper, VA
Culpeper, VA 22701
Let’s talk about your future with UVA.
Contact me to learn more about our future opportunities.
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Vybhava Vijayabhaskar
Vybhava Vijayabhaskar
Recruiter
Connect on LinkedIn

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Whether you work at the University of Virginia or UVA Health, you’ll be part of a nationally recognized organization renowned for innovation, education, research and discovery. You’ll be part of an inclusive and diverse workforce that thrives through collaboration and excels through open contributions. We never stop learning or growing, and we empower our team members to do the same with our comprehensive professional development programs.

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