IT Support Specialist
Job ID: R0040949 | IT Support | Full Time | Charlottesville, VA
The University of Virginia, Office of Sponsored Programs (OSP) is searching for an IT Support Specialist. As part of the Vice President of Research's office, we support OSP as well as school and University research administration requests. This resource will join a small team responsible for managing various systems/data, including ERP and grants/PreAward. We are the data stewards for all research data. Members of the team are working with two huge implementations: one for PostAward, Workday Financials and one for PreAward, Huron Grants & Agreements. We are utilizing C Sharp, Python, and and are heavy SQL users. For reporting, we run Tableau and Juice, as well as QlikView. We maintain the helpdesks for OSP, using ServiceNow. The incumbent will focus on delivering high-quality, responsive, and accurate customer support utilizing ServiceNow, Workday, and Huron platforms. The IT Support Specialist will hold experience in SQL, customer service, and problem solving and have concise and effective communication skills that can support several IT needs in OSP. This team is strong and collaborative, always supporting and helping each other. The applicant must be prepared for the fast-paced, high-volume, deadline-driven environment of Sponsored Programs.

This position is eligible for on-site, remote, or hybrid work.

Job duties include:
  • Extracting data from systems.
  • Devising or modifying procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
  • Preparing detailed specifications for end-user needs and passing along to the technical team.
  • May have quality assurance review responsibility.
  • Leveraging knowledge base documentation to provide consistent customer support.
  • Participating in the development and maintenance of standard operating procedures.
  • Researching sponsors using publicly available information.
  • In addition to the above job responsibilities, other duties may be assigned.

Minimum Requirements
  • Education: High school diploma or equivalent required. Bachelor's degree in computer science, MIS, computer engineering, or related discipline preferred.
  • Experience: At least three years of experience. Relevant experience may be considered in lieu of a degree.

Physical Demands
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

Knowledge, Skills, and Abilities:
  • Monitor, track, and work on multiple requests with varying response times.
  • Demonstrate professional customer service and interpersonal communication skills.
  • Work independently with little oversight.
  • Knowledge of principles and practices of helpdesk support and management.
  • Intermediate/advanced-level knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
  • Keen attention to detail, problem-solving skills, and ability to maintain confidentiality.
  • Ability to communicate and work alongside faculty, staff, and sponsors.
  • Capacity to handle multiple assignments with critical deadlines.
  • Strong data analytics and/or reporting background would be helpful.

Before a formal offer of employment is extended, the selected candidate will undergo a background check per university policy.

COVID Vaccination Requirement and Guidelines


Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.




Contact me about flexible or remote work.
Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
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Charlottesville, VA
Charlottesville, VA 22903
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Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
Connect on LinkedIn

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