IT Process Improvement Lead
Job ID: R0042556 | Software Engineering and Development | Full Time | Charlottesville, VA

The College and Graduate School of Arts and Sciences (A&S) seeks applicants for an IT Process Improvement Lead (Business Systems Analyst 3) to manage technical process improvement initiatives across the A&S enterprise. Reporting directly to the Director of Analytics and IT Support, this position will collaborate closely with team members across the Dean's Office and departments to better understand and address process inefficiencies. To enable improvements, this position will work directly with our software development and analytics teams to help prioritize and track progress on projects across our IT portfolio. To succeed in this role, you will need to be strategically minded, organized, analytical, customer focused, and a strong communicator. We promise that you will have work-life flexibility and be part of a community that values diversity of thought in an equitable and inclusive workplace. Sound interesting? Read on to see other details of the position, and if your curiosity is piqued, please apply!

Review of applications begins December 5th, 2022, position will remain open until filled.

This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment.

This is an exempt level, benefited position. For more information on the benefits at UVA, visit



  • Education: Bachelor's degree in Computer Science, MIS, Computer Engineering, or related discipline.
  • Experience: At least three years of experience. Seven years of relevant experience may be considered in lieu of a degree.
  • Licensure: None.


  • Experience in Lean Process Improvement, Six Sigma, Agile Methodologies (Scrum, Kanban, PMI-ACP, etc.).
  • Experience managing agile software projects in tools such as Azure Devops, Jira or other task tracking software.
  • Ability to create and maintain project documentation in tools such as Confluence, Smartsheet, SharePoint and Office365.
  • Candidate must have excellent communication skills and a proven customer service mindset.
  • Candidate must have successfully managed process improvement/project management activities in a professional setting.
  • Candidate must demonstrate a commitment to professional development and a learning mindset.
  • 5+ years of experience.

Job Duties

Process Improvement

  • Organize sessions with stakeholder groups across Arts and Sciences and the University to identify, document and prioritize process improvement initiatives.
  • Implement change management processes and oversee change management activities.

Project Management

  • Develop and manage key project artifacts (Project Charter, User Stories, Business Process Diagrams, KPIs, etc.).
  • Work with developers to document, estimate and track implementation progress.
  • Facilitate capacity discussions, prioritization, and timely completion of use cases across the Dean's Office Administrative areas.

System Configuration

  • Assist with configuration tasks in Microsoft Power Platform, SharePoint Lists and
  • Design, develop and maintain security architecture for data access and business process flows.

For questions about the application process, please contact Bill Crane, Academic Recruiter at

For more information about UVA and the Charlottesville community please see and

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

Contact me about flexible or remote work.
Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
Connect on LinkedIn

Charlottesville, VA
Charlottesville, VA 22903
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Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
Connect on LinkedIn

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