IT Help Desk Specialist (Staff Wage)
Job ID: R0031625 | Classified - IT Specialists | Part Time | Charlottesville, VA
The Department of Facilities Management is seeking an IT specialist that will work with existing team members to support Facilities Management's fleet of PC's and mobile devices. The IT Specialist will provide technical support to the Facilities Management community to resolve first and second-tier desktop software, hardware, and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third-tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

 

Other duties include:

  • Performing system upgrades and new system deployments when needed.
  • Providing basic application and system training for users. Assisting in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation.
  • Following proper procedures related to secure computing, account maintenance and purchasing.
  • Maintaining accurate documentation to support these efforts.
  • In addition to the above job responsibilities, other duties may be assigned.

 

This is a wage position which is not eligible for leave or other benefits and is limited to 1500 hours of work in a year. For more information, refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029

 

The University will perform background checks on all new hires prior to employment. (SPAKA)

 

MINIMUM REQUIREMENTS

  • Education: High school diploma or equivalent required and some level of training in the IT field.
  • Experience: 0-3 years of relevant experience
  • Licensure: None

 

PHYSICAL DEMANDS
This is not a sedentary job, it involves extensive use of desktop computers and mobile devices. The job requires walking and driving to various locations across UVa grounds.


COVID Vaccination Requirement

Please visit this page prior to applying for current information regarding vaccination requirements for employment at UVA.

 

 

 


Charlottesville, VA
Charlottesville, VA 22903

Working here.

Careers at the University of Virginia reflect a wide breadth of professions, ranging from teaching to administration, IT professionals to financial analysis, research to grounds management, and talent recruiting to facilities management, among many others. Every person here — faculty, staff, student, healthcare professional — helps to advance our world-class institution, encompassing a larger mission of discovery and service.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.