Help Desk Technician, School of Law
Job ID: R0038457 | IT Support | Full Time | Charlottesville, VA

The University of Virginia School of Law seeks an entry-level Help Desk Technician to join the Law IT Team. The University of Virginia School of Law is consistently recognized as one of the top law schools in the country, with a dynamic and diverse faculty who excel in teaching, scholarship, and service. The environment at the Law School is both active and vibrant, with numerous faculty and student-organized events taking place year-round. The Law School takes pride in its keen sense of collegiality among students, faculty, and staff and its commitment to excellence and service.

 

The Help Desk Technician will work closely with a team of IT professionals at the Law School to provide customer support to Law School faculty, staff, students, and guests. The Help Desk Technician will provide support at the Law IT service desk, assisting with walk-in, phone, and email requests for assistance with mobile devices, laptops, desktops, and software. The Help Desk Technician will also provide IT support for events at the Law School. This is a new position, reporting to Law IT's User Support Manager.

 

Primary Duties and Responsibilities Include:

  • Providing technical support to Law School faculty, staff, students, and guests by resolving first tier common desktop, software, hardware, and communications issues in an efficient and timely manner.
  • Triagoing/routing second and third tier issues to the appropriate technical personnel.
  • Accurately documenting user support requests and resolutions in Law IT's help desk ticketing system.
  • Maintaining strong working relationships with IT professionals in areas such as network services, software systems engineering, and application development.
  • Providing high-quality customer service through courteous and professional communication.
  • Supporting and maintaining effective relationships with consistent follow-up and documentation.
  • Performing system upgrades and new system deployments when needed.
  • Providing basic application and system training for users.
  • Providing technical support for events during normal office hours and occasional weekend and evening hours.

 

Professional Experience and Education:

  • Bachelor's degree in computer science, MIS, computer engineering, or related discipline. Relevant experience may be considered in lieu of a degree.
  • Work experience in a university or school environment or similar setting preferred.
  • Exceptional organizational skills.
  • Self-motivated, with the ability to multitask and pay close attention to detail.
  • Ability to use discretion and good judgment.
  • Strong interpersonal, written, and verbal communication skills.

 

Physical Demands:

The position requires the ability to lift computer equipment and printers, up to 50 lbs, and connect and disconnect computers and peripherals under desks. In addition, this job requires sitting/standing for prolonged periods, frequently bending/stooping/walking (distance 1-2 miles/day), climbing (ladder, steps), reaching, and the use of both a keyboard and touch screen equipment.
 

The University will perform background checks on all new hires prior to employment.


COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

 

 

 

Contact me about flexible or remote work.
Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
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Charlottesville, VA
Charlottesville, VA 22903
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Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
Connect on LinkedIn

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