Genesys Engineer
Job ID: R0030837 | Network Engineering | Full Time | Charlottesville, VA
Provides support for Genesys software application, to include, but not limited to, call flow design, customer support and operating system maintenance.
  • Displays great competency in implementation and troubleshooting of call flows and queue designs using Interactive/CIC Attendant.
  • Makes use of the dev environment by limiting the changes and new development work in the production environment.
  • Displays ability to independently consult with user groups and determine the best course of action for their needs.
  • Delivers pre-development documentation and planning prior to the start of the development cycle.
  • Displays great competency in utilization and understanding of system reports regarding overall call volume and system health.
  • Displays great competency in management and understanding of system reports regarding overall server health.
  • Displays great competency in management and understanding of reports related to contact center users.
  • Displays ability to perform basic configuration of BIS, including the addition of new handsets, replacement of existing handsets, and the re-naming of users
  • Participates in after-hours on-call. Comfortable working with users in a training/mentoring environment as required.
  • Ability to lead and mentor engineers and associates as they develop their knowledge and skills of the systems.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $81,078.40 - $129,729.60 Annually

  • Education: Bachelor's degree preferred.
  • Experience: 3 years of relevant experience. Relevant experience may be considered in lieu of a degree.
  • Licensure: None required.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

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Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.




Contact me about flexible or remote work.
Lyndsay Tolbert Thaxton
Lyndsay Tolbert Thaxton
HR Recruiting Consultant, HIT and Patient Access
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Charlottesville, VA
Charlottesville, VA 22903
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Lyndsay Tolbert Thaxton
Lyndsay Tolbert Thaxton
HR Recruiting Consultant, HIT and Patient Access
Connect on LinkedIn

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