Director of Information Technology and School Systems
Job ID: R0030137 | IT Management | Full Time | Charlottesville, VA
The Frank Batten School of Leadership and Public Policy at the University of Virginia invites applications for the Director of Information Technology and School Systems (ITSS) position. The Director of Information Technology and School Systems (ITSS) sets the strategic vision for and implements IT support services, as well as technology, training and process automation, to advance the mission and operational effectiveness of the Batten School. Through leadership of the internal ITSS team and collaboration with UVA's central IT team, technology resources, broad initiatives and other schools across the university, the Director of ITSS directly contributes to the incredible student experience, cutting-edge discovery and ambitious goals of the Batten school to increase mission impact through innovative teaching, research and engagement.

In addition to charting the path forward with technology and critical business processes, the Director of ITSS is responsible for the day-to-day management of technology operations and leading a team of staff and student workers to provide superior technology and AV support service to the Batten community. This position is a designated full-time role based on grounds in Charlottesville, VA and reports to the Associate Dean for Administration of the Batten School.

  • Deliver an exceptional IT support experience for the school's faculty, students, staff and guests.
  • Establish the technology and business automation strategy that advances Batten School strategic objectives and supports the University of Virginia's overall mission. Directly contribute to the school's strategic planning process, including both short- and long-term initiatives. Provide strategic/operational direction for designing, planning, implementing and maintaining IT and business process capabilities and outcomes.
  • Direct investment, implementation and maintenance of specific school technologies, including Salesforce CRM, Tableau and Drupal CMS (for website management), and adoption of university-wide technologies such as Microsoft Teams, Workday, Adaptive and QlikSense.
  • Work closely with the Communications team and contracted web design firms to ensure that the Batten School website remains fully functional.
  • Develop and manage a comprehensive, service-oriented approach to digital and live event audio-visual and content capture support on behalf of the Batten School.
  • Participate in negotiating budgets at the departmental or organizational level and manage budgets across units. Oversee the implementation efforts of new technology and/or communications equipment or services. Prepare and administer technology budgets and approve expenditures, ensuring proper accounting practices are adhered to.
  • Identify and facilitate strategic partnerships between the IT function and various groups within the University to ensure quality, consistency, service level, utilization and availability of IT resources across the University.
  • Create opportunities for technology professionals from various disciplines to communicate and collaborate on initiatives to develop a more institutionalized framework for provisioning technology and process automation services. Develop relationships with technology professionals in peer institutions/organizations to exchange information and ideas.
  • Serve as a senior representative for the school and liaison between the technology function and the senior management. Present proposals for technology equipment/services/risk prevention that support the school's strategic direction and short= and/or long-range initiatives and priorities.
  • Provide leadership and guidance to staff in the planning, design, development and implementation of technology projects, including team leadership and communication. Develop trusting relationships with senior leadership as well as faculty, staff and other stakeholders. Communicate priorities and expectations.
  •  Oversee the use and impact from centrally provisioned technology resources and services.
  • Provide opportunities to contribute to the University's long-term information technology needs and to make recommendations to the University's senior leadership on technology strategies, equipment and application requirements for optimal performance.
  • Provide opportunities to contribute to the development of institution-wide information technology policies, procedures or processes and to support the implementation of same.
  • Review and evaluate recommendations for project feasibility assessments, cost/benefit calculations and risk factors or situations. Authorize technology-related projects, including purchases, implementation plans and strategies.
  • In addition to the above job responsibilities, other duties may be assigned.

Required Qualifications:
  • Bachelor's degree with ten years of experience.
  • At least 4 years of proven experience delivering strategic results through leading a technology portfolio while supporting appropriate IT infrastructure service levels.
  • Experience with Salesforce CRM.
  • Must have broad experience in multiple operating platforms and systems, preferably in the education industry.
  • Focused on delivering an exceptional customer experience through data-driven decision making and an agile continuous improvement mindset.
  • Experience working in Microsoft Windows Server environments and Microsoft desktop applications.
  • A solid understanding of PC/Mac configuration, TCP/IP, routing and routed protocols, firewalls, switches, VLANs, wide area network protocols and network security.
  • Superior written and verbal communication, presentation and interpersonal skills is a must.
  • Demonstrated ability to work within and lead a team to resolve problems and deliver solutions.

For questions about the application process please contact Marcus Rozier, Academic Recruiter,

Review of applications is ongoing and the position will remain open until filled.


COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.

If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.

Charlottesville, VA
Charlottesville, VA 22903

Working here.

Careers at the University of Virginia reflect a wide breadth of professions, ranging from teaching to administration, IT professionals to financial analysis, research to grounds management, and talent recruiting to facilities management, among many others. Every person here — faculty, staff, student, healthcare professional — helps to advance our world-class institution, encompassing a larger mission of discovery and service.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.