Crisis Care Manager
Job ID: R0029864 | Health Services Professional | Full Time | Charlottesville, VA
The University of Virginia's Department of Student Health and Wellness, Counseling and Psychological Services (CAPS) is seeking to hire a Crisis Care Manager. The Crisis Care Manager is a member of the CAPS Crisis Team and will be directly supervised by the Assistant Director for Crisis Services.

Primary duties include:
  • Providing emergent walk-in support, clinical assessment and risk assessment to students presenting to CAPS in a mental health crisis.
  • Facilitation of psychiatric hospitalization or transfers to a higher level of care.
  • Liaison duties during student hospitalizations and discharge planning following hospitalization.
  • Clinical care management to ensure continuity of care.
  • Provision of some after-hours on-call support.
  • Attendance at weekly Crisis Team meetings.
  • Coordination of referrals and bridging of students to mental health services in the community.
  • Assistance in navigating billing and insurance.
  • Consultation to students, parents, faculty and staff regarding mental health treatment and resources.
  • Development of liaison relationships with community providers.
  • Keeping records related to hospitalizations and high-acuity cases and supporting the Assistant Director of Crisis Services in analyzing data to help the CAPS and stakeholders better understand and plan for acute student needs.
  • Maintenance of ethical and timely documentation of all clinical work in our electronic medical record system.
  • Additional duties may include provision of intakes, brief counseling, group therapy and outreach programs; participation in CAPS training programs; service on university committees; and other duties as assigned.



  • Master's degree in social work or counseling.
  • Licensed as a Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) in the state of Virginia within 6 months of hire.
  • Demonstrated experience in clinical case management and navigating systems of care to advocate for client's needs for individuals at risk and/or with acute mental health needs.
  • 3-5 years of experience with mental health emergencies and crisis intervention.
  • Experience and success in working with individuals from a range of cultural and socioeconomic backgrounds.
  • Working knowledge of health insurance products and entities.
  • Determined, tenacious and positive attitude.
  • Highly collaborative; effective interpersonal skills.
  • Self-aware and exercises good clinical judgment and ethical decision making.
  • Ability to organize and attend to multiple demands at once while working in a high-pace setting.
  • Flexibility as needed.
  • Makes good use of resources and is accountable.


The anticipated hiring range for this position is $65,000.00 - $74,000.00 commensurate with qualifications and experience. The selected applicant will pass a background check and health/drug screen.


This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

COVID Vaccination Requirement

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Charlottesville, VA
Charlottesville, VA 22903

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Careers at the University of Virginia reflect a wide breadth of professions, ranging from teaching to administration, IT professionals to financial analysis, research to grounds management, and talent recruiting to facilities management, among many others. Every person here — faculty, staff, student, healthcare professional — helps to advance our world-class institution, encompassing a larger mission of discovery and service.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.