Contact Center Resource Spec Associate
Job ID: R0040020 | Administrative Support | Full Time, 40-Hours | Charlottesville, VA
Designated 24/7 entry level point of contact team that facilities a variety of low and high level customer service duties that focus on patient, provider, and other inquiries externally and internally within UVA Health. Liaisons with UVA Health, UVA Academic departments, patients, external referring providers through utilization of resources, including but not limited to Epic, paging system, database lookup, and data entry and web applications. Work is prescribed and completes with little autonomy. Work with supervision or under clearly defined standard procedures and protocols.
  • Performs the following Contact Center functions: answering calls from external and internal sources, screening patient calls and using de-escalation skills before escalating, assessing the caller's needs and responding using good critical judgment and understanding when to escalate, call processing and monitoring functions for multiple departments within UVA Health and the University.
  • Responsible for accurate data entry of provider and patient information, transportation or equipment requests, and patient information into EMR (Electronic Medical Record) as required. Data is checked and significant issues are escalated as appropriate.
  • Responds to telephonic, web, fax, and pager directed inquiries for comprehensive resource information using customer service based skills.
  • In addition to the above job responsibilities, other duties may be assigned.

 

Position Compensation Range: $15.00 - $21.16 Hourly


MINIMUM REQUIREMENTS

  • Education: High school graduate or equivalent.
  • Experience: 1 year of customer service or call center preferred
  • Licensure: None required.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.



COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.


Medical Center (Charlottesville, VA)
Charlottesville, VA 22903

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UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

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