The Clinical Program Coordinator is responsible for the development, quality improvement, coordination, clinical innovation, and maintenance of the care continuum for patients who are part of the early recovery after surgery (ERAS) program. The Clinical Program Coordinator provides clinical expertise for the ERAS programs and provides support to the ambulatory clinics, Anesthesia Perioperative Medicine Clinic, Periop Services, and inpatient units (acute care, intermediate care, and ICU). The Clinical Program Coordinator will ensure that evidence-based practices are being implemented. This individual will be responsible for promoting an environment to improve processes, optimize quality of care, enhance patient satisfaction, and reduce the overall patient length of stay. The Clinical Program Coordinator will be responsible for partnering with clinical teams to plan, coordinate, integrate, educate, and evaluate the ERAS program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and manage a systematic and coordinated approach to quality measurement and improvement initiatives that impact ERAS care.
• Work collaboratively with executive leadership, surgical and anesthesia teams, pharmacy, nursing leadership, and other identified front-line team members.
• Identify and enhance strategic clinical issues that produce quantitative and qualitative outcomes.
• Improve throughput and length of stay.
• Support work groups through planning, facilitating, task execution, and communication support.
• Performance outcomes include, but are not limited to, quality, safety, satisfaction, service, operational efficiency, financial savings, and process improvement.
• Review of current ERAS literature to ensure evidence-based practices are up to date.
• Review quality data on a quarterly basis, identify outliers, and actively work with teams to address opportunities for improvement.
• Provide effective project consultation and facilitation to ensure opportunities are implemented and sustained.
• Perform other duties as assigned.

ORGANIZATIONAL DUTIES:
1. Communicates appropriately using good interpersonal skills.

• Positive, professional demeanor is projected through verbal and non-verbal communications.
• Information for patients and staff is delivered in a manner that is supportive, timely, and understandable.
• Interpersonal conflicts are resolved using appropriate methods and organizational resources, including, but not limited to, Employee Relations Services and Faculty Employee Assistance Program.
• Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.
• Ideas and suggestions are clearly communicated.
• Clarification of communication is requested when appropriate.

2. Serves, manages, and supports internal and external customers.

• Privacy is maintained at all times for patient and employee information.
• Actions are initiated to meet or exceed customer/co-workers expectations in delivering service by implementing the "I Make the Difference" philosophy (Ownership begins with me; Greet customers by making eye contact and smiling; Provide positive, professional, and prompt responses, e.g., helping visitors find their way; Close every interaction with "Is there anything else I can do for you?").
• Appropriate resources throughout the organization are used consistently to meet customer needs.
• Relationships with staff in other work areas are fostered to meet internal and external customer needs.
• Positive working relationships with peers, management, and customers are maintained at all times.
• Organizational Mission and Values of Respect, Integrity, Stewardship, and Excellence are evident in behaviors.

3. Participates in performance improvement activities.

• Participation in performance improvement activities and initiatives is ongoing.
• Initiative is demonstrated to proactively diagnose and resolve problems.
• Change is met with positive, supportive behavior.

4. Participates as a team member and is accountable for own work responsibilities.

• Time off is scheduled to avoid disrupting workflow.
• Help is offered to others to solve problems and complete tasks to facilitate communication and positive team dynamics.
• Productive work habits are consistently displayed.
• Accountability for actions and decisions is demonstrated in daily work.
• Feedback is solicited and accepted in a positive manner.
• Constructive input is offered to support the work unit.

Position Compensation Range: $67,849.60 - $108,555.20 Annually

MINIMUM REQUIREMENTS

• Education: Bachelor's in nursing.
• Experience: 3-5 years of clinic leadership experience. Background in surgical care preferred.
• License/Certification: Licensed to practice as a registered nurse in the Commonwealth of Virginia preferred.

Physical Demands:
Job requires standing for prolonged periods, frequent bending/stooping, and reaching (overhead, extensive, and repetitive). Repetitive motion: computer keyboard. Proficient communication, auditory, and visual skills,. Attention to detail and ability to write legibly. Ability to lift, push, and pull 50-100 lbs. May be exposed to noise, radiation, blood/body fluids, and infectious disease.

COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.