Client Support Advocate
Job ID: R0038817 | IT Support | Full Time | Charlottesville, VA
The University of Virginia Darden School of Business seeks a Client Support Advocate (CSA) to join its Client Technical Services team. This position provides technical support for the Darden Staff. The CSA analyzes, defines tests, troubleshoots, and implements hardware and software technologies for units supported by the Information Technology department. The CSA will support desktop, network, and shared server services and will provide support for client-based software systems and provide management of computer inventory. This position is located in-person in Charlottesville, VA and will require occasional support outside of normal business hours, including some weekend and evening support, along with travel to our Northern Virginia location.

Darden is a global leader in business education. Based in idyllic Charlottesville, Virginia and growing its footprint in the Washington, D.C. area, the Darden School offers a portfolio of degree, non-degree, and Executive Education Lifelong Learning programs. Degree programs include the flagship residential Full-Time MBA format, Executive MBA formats, newly launched Part-Time MBA format, and MS in Business Analytics. The School's professional degree programs (Executive MBA, Part-Time MBA, and MS in Business Analytics) are based out of UVA Darden D.C. Metro in Rosslyn from the Sands Family Grounds campus.

Specific Duties and Responsibilities:
  • Analyzes, defines tests, troubleshoots, and implements hardware and software technologies for units supported by the Information Technology department.
  • Supports desktop, network, and shared server services and will provide support for client-based software systems and provide management of computer inventory.
  • Collaborates with other CSAs to cover all areas during peak time.
  • Attends team meeting to prioritize group responsibilities.
  • Works closely with helpdesk to obtain departmental goals.
  • Safeguards information system assets by identifying and solving potential and actual security problems.
  • Recognizes problems by identifying abnormalities and reporting violations.
  • Implements security improvements by assessing current situation, evaluating trends, and anticipating requirements.
  • Maintains quality service by following organization standards.

Professional Experience and Education:
  • Bachelor's degree in computer science, MIS, computer engineering, or related discipline with at least three years of experience. Relevant experience may be considered in lieu of a degree.
  • Expert-level ability in the installation and support of the most common business applications.
  • Ability to work independently and manage complex projects.
  • Demonstrates outstanding communication skills.
  • Ability to work independently and as part of a team.
  • Demonstrated ability to interact with diverse internal and external constituents in a professional and collegial manner.
  • Ability to interpret and implement policies and procedures, use initiative and judgment in problem solving, and work proactively to anticipate and meet departmental needs.
  • Strong understanding of security principles, concepts, and best operating procedures.
  • Ability to adapt quickly to changing needs, situations, and people.
  • Knowledge of Acrobat Pro, Adobe Flash, MS Windows 10, MS Office 2016, MS Exchange, MS SharePoint, Mac OSX, Skype for Business, MS OneDrive, MS OneNote, and MS Active directory.
  • Experience in higher education, supporting faculty, staff, and students strongly preferred.
  • Preferred computer applications include KACE Administration, JAMF, Carbon Black, Office 365, learning management, secure network installation, telephony/ACD, vendor and asset management, Crystal Ball, SPSS, SAS, Amazon Web Services, and StratSim.

This position will remain open until filled.


 

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Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

 

 

 

Contact me about flexible or remote work.
Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
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Charlottesville, VA
Charlottesville, VA 22903
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Rhiannon Michelle O'Coin
Rhiannon Michelle O'Coin
Senior Recruiter
Connect on LinkedIn

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