Classroom Support Technician
Job ID: R0030463 | IT Support | Full Time | Charlottesville, VA
UVA Information Technology Services (ITS) is seeking a Classroom Support Technician. The Classroom Support Technician installs, maintains and supports technology-enhanced classrooms at the University of Virginia, making it possible for UVA to "serve the Commonwealth of Virginia, the nation and the world by developing responsible citizen leaders and professionals; advancing, preserving, and disseminating knowledge." Technicians provide audio, video, computer and other control hardware and software support, ensuring that university and department equipment remains functional for professors and students alike both virtually and in person. Experience working independently and using sound judgment in decision-making under pressure is required, as is demonstrated experience working within a framework of standards and guidelines.

Duties/Responsibilities Include:
  • Assistingfaculty, staff and other end users with technology installed in classrooms.
  • Troubleshooting networked, commercial audio and video systems.
  • Installing and configuring audio and video equipment in classrooms, including projectors, computers and Crestron equipment, with the engineer's guidance.
  • Interpreting and wiring diagrams to terminate audio/video cables.
  • Updating/upgrading firmware/software on devices and computers, per instructions.
  • Managing audio and video equipment using Crestron software tools.
  • Effectively communicating and collaborating in Microsoft Teams.
  • Performing other duties as assigned.

Qualifications:
  • High school diploma and 3 years of relevant experience providing customer support that includes some experience with IT and/or AV-related support.
  • Demonstrated customer service skills.
  • Ability to be on-site in Charlottesville, VA (no opportunity for remote work).

Physical Demands:
  • Occasional working on ladders or scaffolding up to 12 feet tall.
  • Working with low-voltage electrical power.
  • Lifting of equipment weighing up to 50 lbs.
  • Frequent walking to accomplish tasks requiring the ability to walk up to 2-4 miles in an 8-hour shift.

ITS at UVA is a phenomenal place to lead, grow and deliver impact. It's an organization that values results and teamwork. We like the people we work with and the work we get to do. We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We embrace a commitment to diversity, equity and inclusion. ITS values work-life balance and provides flexible work location options where possible. Please see additional information about joining our team.

This position is a full-time, benefitted, university staff, hourly role. https://hr.virginia.edu/uva-employee-category. The selected applicant will work 2:30pm-11:00pm (Monday-Friday.)

Anticipated Hiring Range: $20.00 - $23.00 per hour (equivalent to $41,600 - $47,840 annually).

The selected applicant will be required to complete a background check prior to their first day of employment per University policy.

For questions about the application, process please contact Rhiannon O'Coin, Senior Academic Recruiter, rmo2r@virginia.edu


COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.

If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.


Charlottesville, VA
Charlottesville, VA 22903

Working here.

Careers at the University of Virginia reflect a wide breadth of professions, ranging from teaching to administration, IT professionals to financial analysis, research to grounds management, and talent recruiting to facilities management, among many others. Every person here — faculty, staff, student, healthcare professional — helps to advance our world-class institution, encompassing a larger mission of discovery and service.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.